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IKEA Logo IKEA · Logistics

Fulfilment Operations Team Leader

Canada, Ottawa 58000.00 CAD / Year · Job Posted March 22, 2026
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Job Description

We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!

Job Responsibility

  • Guide the Fulfilment Operations group in the designated zone to guarantee optimal goods availability and operational preparedness while minimizing expenses
  • Find, engage, and support team members in the Fulfilment Operations group to promote diversity and build a capable workforce for future needs
  • Support the implementation of the Customer Fulfilment Sustainability agenda within the assigned unit operations environment

Requirements

  • University degree in Economics, Logistics, Supply Chain Management, or relevant experience demonstrating effective performance in retail or logistics roles
  • 1-2 years of experience in overseeing personnel, with a focus on enhancing business outcomes while supporting team dynamics
  • Business-minded approach with a clear customer focus and the ability to meet agreed budgets and goals

What we offer

  • Wellness days (in addition to your vacation days!)
  • Extended health, dental, and vision coverage (for you and your family)
  • RRSP with IKEA contribution matching options
  • Eligibility for our annual IKEA bonus incentive plan
  • Flexible spending account
  • Life insurance
  • Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
  • Parental leave
  • Bereavement leave
  • Employee assistance program (that helps you support your mental, physical, and financial wellbeing)
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  • Secure daily fulfilment operations by supporting goal setting, shift planning, workload balancing, equipment coordination, and resource prioritization
  • Ensure a balanced inbound and outbound volume flow by optimizing space, equipment, and staffing to maximize efficiency
  • Maintain high standards for product handling, merchandising, stock accuracy, and damage prevention
  • Contribute to and follow up on the retail store logistics action plan to ensure alignment with unit goals and business priorities
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  • Ensure co‑workers follow IKEA's Code of Conduct, internal regulations, and all local health, safety, security, and environmental laws
  • Support the Customer Fulfilment Sustainability agenda by enabling efficient and environmentally responsible operations that support long‑term profitability
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