Fulfilment Operations Team Leader, IKEA

IKEA

Location:
India, Hyderabad

Category:
Logistics

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Lead the Fulfilment Operations Co-workers in the assigned area of responsibility to secure the highest goods availability, operational readiness always at the lowest possible cost. Take direct lead with identifying, recruiting, retaining, and developing the many talents in the Fulfilment Operations team, to secure a diverse, high performing team that can execute its assigned responsibilities with confidence and secure the future succession. Maintain a clean, organized, and safe working environment throughout the unit and secure that the Fulfilment Operations Co-workers work in compliance with IKEA Code of Conduct, internal IKEA regulations and local legislation related to health, safety, security, and the environment. Secure effective, qualitative, and efficient daily Fulfilment Operations within the assigned area of responsibility by contributing to goal achievement, people, shift and equipment planning, create co-worker’s quality awareness to prevent and reduce damages, drive the implementation of local business plans/projects and analyze existing workload to secure daily volume handling and meet seasonal needs. Support the implementation of the Customer Fulfilment Sustainability agenda in the assigned unit operations environment.

Job Responsibility:

Lead the Fulfilment Operations Co-workers in the assigned area of responsibility to secure the highest goods availability, operational readiness always at the lowest possible cost
Take direct lead with identifying, recruiting, retaining, and developing the many talents in the Fulfilment Operations team
Maintain a clean, organized, and safe working environment throughout the unit
Secure that the Fulfilment Operations Co-workers work in compliance with IKEA Code of Conduct, internal IKEA regulations and local legislation related to health, safety, security, and the environment
Secure effective, qualitative, and efficient daily Fulfilment Operations within the assigned area of responsibility
Contribute to goal achievement, people, shift and equipment planning
Create co-worker’s quality awareness to prevent and reduce damages
Drive the implementation of local business plans/projects
Analyze existing workload to secure daily volume handling and meet seasonal needs
Support the implementation of the Customer Fulfilment Sustainability agenda in the assigned unit operations environment

Requirements:

University degree (Economics, Logistics, Supply Chain Management) or relevant experience
Proven performance in retail and/or logistics role
1-2 years of experience in leading people
Proven record of successful leadership delivering both business result and people development
Proven experience in working through others, set priorities, delegate responsibility, and give open and honest feedback
Business-minded approach with a clear customer focus
Ability to meet agreed budgets and goals
Ability to implement structural way of working within the area of responsibility
Ability to lead based on performing and delivering while learning and developing
Ability to inspire and engage others
Ability to deliver results in a constantly changing omnichannel environment
Ability to build trust and communicate in a clear and targeted way
Ability to manage a high-volume and vibrant omnichannel environment
Ability to make things happen with flexibility, speed, and simplicity
Good knowledge of retail and/or logistics processes, tools and working methods
Understanding of budget, cost, and key performance indicators
Understanding and active usage of all IKEA manuals and the relevant Standard Operating Procedures
Sound understanding of the IKEA Code of Conduct, as well as regulations and legislation relating to health, safety, and security
Knowledge and skills of safe and efficient forklifts' driving working methods according to IKEA rules and local legislation
Good knowledge of the IKEA Concept, the IKEA Brand Identity, and the IKEA Culture & Values
Inspired by the IKEA vision, IKEA Leadership, and IKEA Culture & Values
Interested in home furnishing, people's life at home, and the IKEA product range
Eager to deliver customer value and excellence in operation
Passion to lead business through people
Strong belief in the individual potential to develop
Energised by developing and supporting others to reach set goals
Passion for logistics and working in a fast-paced and constantly changing omnichannel environment

What we offer:

Equal opportunity employer
Diverse backgrounds, perspectives, and skills valued
Work environment free of discrimination and harassment
Encouragement of individualism

Additional Information:

Job Posted:
August 02, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Fulfilment Operations Team Leader