Fulfilment Operations Team Leader, IKEA

IKEA

Location:
Switzerland, Dietlikon

Category:
Logistics

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Fulfillment Operations Team Leader at IKEA, you will play a crucial role in ensuring the smooth and efficient operation of our fulfillment processes. You will lead a team responsible for managing orders, coordinating shipments, and optimizing warehouse operations to meet customer demands and exceed expectations. This role requires a strong leader with exceptional organizational skills and a keen eye for detail.

Job Responsibility:

Working with your team to secure the highest goods availability and operational readiness
Lead and motivate your team to achieve daily operational targets and performance goals
Assume the responsibility for identifying, recruiting, retaining, and developing the diverse talents within your team
Secure effective, qualitative, and efficient daily Fulfillment (Logistic) operations
Ensure and maintain a clean, organized and safe working environment
Monitor key performance indicators (KPIs) and metrics to track performance, identify areas for improvement, and drive operational excellence

Requirements:

Previous experience in logistics or a related field, with at least 2 years in a leadership role
Strong leadership skills, with the ability to inspire and motivate a team to achieve goals and objectives
Good knowledge of retail and/or fulfilment operations processes, tools and working methods
Knowledge of budgets, costs, and KPI's and how to use them for business planning and management
Ability to deal with the unknown in a constantly changing omnichannel environment
Ability to communicate in a clear and targeted way in German and in English with different people in various situations

What we offer:

28 vacation days (based on a 100% workload)
8 weeks paid parental leave for fathers
20 weeks paid parental leave for mothers
Very attractive social benefits
15% staff discount on your purchase - in every Swiss IKEA store
You would rather travel to work by public transport? We pay between 85% and 100% of your yearly travel ticket
Free parking facilities
Unlimited access to the LinkedIn learning platform
Affordable and healthy meals in our staff canteen (CHF 4.50 for meat dishes and CHF 3.50 for veggie dishes)
Bonus payments for all employees

Additional Information:

Job Posted:
July 04, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Fulfilment Operations Team Leader