Fulfilment Operations Team Leader, IKEA

IKEA

Location:
South Korea, Gwangmyeong-Si

Category:
Logistics

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Fulfilment Operations Team Leader role focuses on managing and enhancing daily fulfilment operations to ensure efficient logistics and customer satisfaction. The position involves leading a diverse team, ensuring compliance with health and safety guidelines, driving environmental sustainability, and contributing to IKEA's long-term profitability. It requires scheduling flexibility, including weekend and public holiday work, and includes a full-time workload in a dynamic retail environment.

Job Responsibility:

Work closely with Fulfilment team to secure correct usage of short-term capacity of the store to maximize efficient logistics operations with the right balance in inbound and outbound volume
influence and lead Fulfilment Operations Co-workers within the assigned area to secure goods availability and enable customer order fulfilment at all times at the lowest cost
identify, recruit, retain and develop talent in Fulfilment Operations Team to execute assigned responsibilities with confidence and secure future succession
contribute to positioning the IKEA store and Brand as responsible partners in lowering environmental impact through sustainable and profitable actions
nurture a strong and thriving IKEA culture that inspires colleagues to reach extraordinary achievements, particularly in Fulfilment Operations Team
ensure Fulfilment Operations Co-workers comply with IKEA code of conduct, internal IKEA regulations, local legislation on health, safety, security, and the environment
contribute relevant input and feedback to logistics action plans and implement these actions in fulfilment operations processes
share knowledge of effective fulfilment operations to support competence development of colleagues and business partners, including understanding of health and safety principles in goods
secure effective daily fulfilment operations within assigned flows to ensure quality of products, merchandising, and stock accuracy
contribute to the goals of IKEA Value chain as stated in Global Service Protocol, local appendices and service agreements with Transport Service Providers.

Requirements:

Interested in home furnishing, people's life at home, and the IKEA product range
passion for developing people and talent
passion for logistics and working in a fast-paced and constantly changing retail environment
understanding of budget, cost and key performance indicators and how to use them to plan, follow up and steer the business
analytical and numerical skills
skilled in creating an efficient and cost-effective commercial performance
understanding and actively using all IKEA manuals, specifically the In-store Logistics the IKEA Way manual to build additional competence
understanding IKEA Code of Conduct, as well as regulations and legislation relating to health, safety and security
knowledge and skills of safe and efficient forklift driving methods confirmed by Forklift operator certifications according to IKEA rules and local legislation
ability to lead based on performing and delivering while learning and developing
ability to build trust and communicate in a clear and targeted way with different people in various situations
ability to successfully complete tasks within set timelines despite limited resources in a constantly changing and challenging environment, while also motivating and engaging team members to collaborate effectively under such conditions
ability to provide progress updates to the Fulfilment operations manager, actively communicate with team members, and effectively convey business changes to the team in a positive and motivating manner
ability to persuade and lead the business
ability to understand people and teams, drive improvement
able to work on weekends, public holidays and between 03:30 and 22:00 (40-hour workweek, 8 hours per day, 5 days a week).

Additional Information:

Job Posted:
October 03, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Fulfilment Operations Team Leader