Fulfilment Operations Manager, IKEA

IKEA

Location:
Australia, Tempe

Category:
Logistics

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

As Fulfilment Operations Manager, your role includes implementing processes and technologies to enhance customer experiences and employee performance, fostering cooperation among teams, ensuring compliance with policies and safety standards, leading and developing diverse teams, and effectively managing resources for profitable fulfilment operations. You'll collaborate with key stakeholders and champion IKEA’s values.

Job Responsibility:

Implementing improvements, new processes, technologies, and ways of working to enhance the customer and co-worker experience
Fostering close cooperation and strong communication with the Fulfilment Integration team and key stakeholders such as Unit management, support functions, and External Transport/Service Providers to maximise goods availability and customer order fulfilment efficiency
Ensuring compliance with IKEA code of conduct, Standard Operating Procedures, internal regulations, and local legislation related to health, safety & security within the Fulfilment Operations team
Lead, coach, and developing a high-performing Fulfilment Operations team, cultivating communication, flexibility, and inclusivity
Placing a strong emphasis on nurturing co-worker well-being and managing co-worker performance, competence development and succession planning
Demonstrate a commitment to cost-consciousness, effectively managing resources and operational expenses to maximise efficiency and drive profitability in fulfilment operations.

Requirements:

A sound understanding of Customer Fulfilment performance monitoring and influencing factors
Proficiency in working methods that ensure operational excellence in Fulfilment Operations, collaborating effectively with stakeholders
Previous experience demonstrating strong leadership skills and the initiative to coach medium to large sized diverse teams
An Extensive understanding of end-to-end supply chains alongside supply chain methods, policies, and requirements
Thorough understanding of all relevant standard operating procedures for Customer Fulfilment, prioritising the safety of co-workers and customers
Competence in resource planning aligned with potential sales scenarios, forecasts, and fulfilment flow allocation
The passion to lead with integrity and authenticity, championing IKEA’s values and encouraging your team to embody these principles in their daily work
The ability to coordinate, liaise and communicate with stakeholders effectively while driving the end-to-end functions within fulfilment operations.

Additional Information:

Job Posted:
October 31, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Fulfilment Operations Manager