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Fulfilment Operations Manager

https://www.ikea.com Logo

IKEA

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Location:
Australia , Slacks Creek

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Category:
Logistics

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Our team within IKEA At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world. We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential. What you need to know Working at IKEA has its benefits and rewards:

Job Responsibility:

  • Implementing improvements, new processes, technologies, and ways of working to enhance the customer and co-worker experience
  • Fostering close cooperation and strong communication with the Fulfilment Integration team and key stakeholders such as Unit management, support functions, and External Transport/Service Providers to maximise goods availability and customer order fulfilment efficiency
  • Ensuring compliance with IKEA code of conduct, Standard Operating Procedures, internal regulations, and local legislation related to health, safety & security within the Fulfilment Operations team
  • Lead, coach, and developing a high-performing Fulfilment Operations team, cultivating communication, flexibility, and inclusivity
  • Placing a strong emphasis on nurturing co-worker well-being and managing co-worker performance, competence development and succession planning
  • Demonstrate a commitment to cost-consciousness, effectively managing resources and operational expenses to maximise efficiency and drive profitability in fulfilment operations.

Requirements:

  • Fulfilment, Supply Chain Management or relevant experience
  • Minimum 2 years working experience in leading people and/or management position (preferable in distribution, retail, logistics or similar) with a proven record of successful strategic leadership delivering
  • A sound understanding of Customer Fulfilment performance monitoring and influencing factors
  • Proficiency in working methods that ensure operational excellence in Fulfilment Operations, collaborating effectively with stakeholders
  • An Extensive understanding of end-to-end supply chains alongside supply chain methods, policies, and requirements
  • Thorough understanding of all relevant standard operating procedures for Customer Fulfilment, prioritising the safety of co-workers and customers
  • Competence in resource planning aligned with potential sales scenarios, forecasts, and fulfilment flow allocation
  • The passion to lead with integrity and authenticity, championing IKEA's values and encouraging your team to embody these principles in their daily work
  • The ability to coordinate, liaise and communicate with stakeholders effectively while driving the end-to-end functions within fulfilment operations.
What we offer:
  • 5 weeks' Paid Annual Leave
  • Paid Parental Leave
  • Family & Community Leave
  • 24/7 access to Employee Assistance Program for health and wellbeing support
  • 15% Co-worker discount
  • Low-cost nutritious meals including complimentary drinks in Co-worker restaurant
  • Co-worker uniform provided
  • Free Co-worker parking
  • Free benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
  • Bonus programme (where eligible)
  • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

Job Posted:
May 16, 2026

Expiration:
May 26, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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