Fulfilment Operations Manager Job at IKEA (Auckland (Māngere))

Fulfilment Operations Manager

On country level, accountable for a high performing store fulfilment and recover...

Location

Mexico , Ciudad de México

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

The IKEA Vision, IKEA Business Idea and IKEA HR Idea motivate me in my daily work
I am interested in home furnishing, people's life at home, and the IKEA product range
I have a passion for developing people and talent
I have a passion for logistics and working in a fast paced, constantly changing retail environment
I am driven to achieve goals through people
I am able to contribute to improving our everyday work with ideas and improvements
I enjoy working as part of my team and together we work towards common goals
I am able to maintain a good work/life balance in my current role
I know the pre-requisites for efficient receiving and replenishment and can coach the stores on this
I understand on shelf availability (OSA) and can support the stores in achieving the goal

Job Responsibility

Support the stores with pre-requisites being in place for the execution of the receiving, storing, replenishment, and customer order fulfilment processes, as well as securing continuous improvement of the operations, with a focus on quality and efficiency to secure the lowest possible operational cost
Contribute to the best possible customer shopping experience by securing efficient fulfilment operations are carried out with a customer focus in mind
Contribute to the overall profitability of the store by supporting each Store Cost Prevention Group in their work lowering costs, increasing customer satisfaction, quality perception and maximizing profits
Support excellence in the store’s recovery and quality processes
Secure that sustainability is integrated in all fulfilment processes (logistics and recovery) with a high level of awareness within the departments
Accountable to lead, coach, and develop an inspiring and motivating work environment within the goods flow and recover matrix
Accountable to secure a seamless cooperation with an effective communication flow to relevant stakeholders within the country as well towards internal business partners
Support the Goods Flow Managers’ creation of an efficient plan of short-term (1 – 3 months) capacity usage in the stores in order to maximize the effectiveness of logistics operations
Contribute to ensuring that country goods flow and recovery teams work in compliance with the IKEA Code of Conduct, internal IKEA regulations and local legislation relating to health, safety, security and the environment
Responsible for capturing and sharing best practices, creating synergies, enabling common ways of working, monitoring relevant performance and by initiating/supporting corrective actions in case of deviations

Fulltime

Fulfilment Operations Manager

We're the team behind the scenes that make the IKEA products available to the ma...

Location

South Korea , Goyang-Si

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Interest in home furnishing, people's life at home, and the IKEA product range
Passion for developing people and talent
Drive to exceed goals through people
Passion for logistics and working in a fast-paced and constantly changing retail environment
Understanding of retail logistics performance monitoring and how KPIs are built up and influence each other
Knowledge of working methods to prevent goods' damages during all in-store goods flow processes
Knowledge of effective merchandising principles that make shopping easy and keep sales spaces full and attractive
Experience in creating, following, and maintaining guiding framework documents with internal and/or external stakeholders
Knowledge of supply chain methods, policies, and requirements related to goods transportation and delivery from IKEA warehouses and suppliers to IKEA store and from IKEA units to customer homes
Able to work on weekends, public holidays and between 05:00 and 21:30

Job Responsibility

Collaborate with the Fulfilment Manager, Fulfilment Integration Manager and Sales to optimize store capacity, balancing inbound and outbound volume for efficient fulfilment operations, and planning for future needs
Lead the fulfilment operations team in collaboration with the Store Fulfilment Operations Leader and commercial team to ensure optimal goods availability and efficient order fulfilment
Identify, recruit, retain and develop the many talents in the fulfilment operations team to secure a diverse, competent team that can execute it's assigned responsibilities with confidence and secure the future succession
Uphold IKEA's commitment to environmental sustainability, taking actions that contribute to long-term profitability in a sustainable way
Foster IKEA's values and culture, inspiring colleagues to achieve extraordinary achievements
Ensure the team's compliance with IKEA's code of conduct, internal regulations, and local legislation regarding health, safety, security, and the environment
Guarantee a positive customer shopping experience through effective, quality, and efficient goods flow within the store's processes

Fulltime

Fulfilment Operations Manager

The Fulfilment Operations department secure and execute the excellence in end-to...

Location

Australia , Tempe

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Proven experience (3+ years) in warehouse management, preferably in distribution, retail, logistics or similar
Previous experience (2+ years minimum) demonstrating strong leadership skills and the initiative to coach large sized diverse teams
Proven strategic leadership experience delivering business results and people development with an entrepreneurial approach in a high-volume, structured environment
Thorough understanding of all relevant standard operating procedures for Customer Fulfilment, prioritising the safety of co-workers and customers
Strong analytical skills and an ability to understand budget, cost and key performance measurements and translate them into action plans
Competence in resource planning aligned with potential sales scenarios, forecasts, and fulfilment flow allocation
Effective communication and leadership abilities, with a demonstrated capacity to lead teams, set clear priorities, delegate tasks effectively, and provide constructive feedback when managing performance
The passion to lead with integrity and authenticity, championing IKEA’s values and encouraging your team to embody these principles in their daily work

Job Responsibility

Implementing improvements, new processes, technologies, and ways of working to enhance the customer and co-worker experience
Fostering close cooperation and strong communication with the key stakeholders such as Unit management, support functions, and External Transport/Service Providers to maximise goods availability and customer order fulfilment efficiency
The roles key operational responsibilities include managing all Click and Collect and Home Delivery operations and warehouse management
Ensuring compliance with IKEA code of conduct, Standard Operating Procedures, internal regulations, and local legislation related to health, safety & security within the Fulfilment Operations team
Lead, coach, and developing a high-performing Fulfilment Operations team, cultivating communication, flexibility, and inclusivity
Placing a strong emphasis on nurturing co-worker well-being and managing co-worker performance, competence development and succession planning (in this role you will lead a team of 40+ co-workers through Team Leaders, three direct reports)
Demonstrate a commitment to cost-consciousness, effectively managing resources and operational expenses to maximise efficiency and drive profitability in fulfilment operations

What we offer

5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Bonus programme (where eligible)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
Benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)

Fulltime

Fulfilment Operations Manager

Customer Fulfilment (CFF) acts as a fully integrated, process-oriented organisat...

Location

China , Shenzhen

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

University degree (Economics, Logistics, Supply Chain Management) or relevant experience and proven performance in logistics/commercial/supply chain management
2-4 years’ working experience in leading people and/or management position (preferable in distribution, retail, logistics or similar) with a proven record of successful strategic leadership delivering both business result and people development
Proven ability to lead, inspire and engage others in a changing environment with a commercial focus balancing efficiency and profitability
Proven analytical skills understanding budget, cost and key performance measurements used to plan, follow up and steer the business and work on plans over several years
Experience of working through others, set priorities, delegate responsibility, and give open and honest feedback
Experience in applying tactical and operational thinking and implementing action plans, providing clear direction and following up goals
Fluent in English, both written and verbal

Job Responsibility

Responsible for securing efficiency, implementing improvements, new operational processes, technologies and ways of working throughout the operations (inbound, replenishment, outbound, services execution) in order to enable an excellent customer and co-worker experience
Responsible to secure a close cooperation and strong communication with Fulfilment Integration team, unit management team or support functions and External Transport/Service Providers, in order to secure the highest goods availability and customer order fulfilment at the lowest possible cost
Accountable to ensure that the Fulfilment Operations team works in compliance with the IKEA code of conduct, all functional relevant Standard Operating Procedures, internal IKEA regulations and local legislation related to health, safety, security, and the environment
Responsible for leading, coaching, developing, and inspiring a high performing Fulfilment Operations team by working closely with Fulfilment Integration team, including communication, flexibility, performance culture, competence development, succession planning, maintaining a work environment which supports equality, diversity and inclusion and well-being
Responsible for the implementation of the Customer Fulfilment Sustainability agenda in the assigned unit operations environment

What we offer

Competence development
Equality, diversity and inclusion
Focus on well-being
Sustainability agenda implementation

Fulltime

Fulfillment Operations Supervisor

Babylist is looking for a Weekend Shift Fulfillment Operations Supervisor for ou...

Location

United States , Commercial Point

Salary:

75350.00 - 78000.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

5+ years of management experience
3+ years in warehouse or fulfillment center operations
specific expertise in inbound receiving and inventory management
excel at managing receiving operations, optimizing put-away processes, maintaining inventory accuracy, and executing cycle count programs in high-volume environments
streamline processes, solve challenges quickly, and drive efficiency across receiving docks, storage locations, and inventory control systems
creating and leading training programs, implementing SOPs, and fostering a positive, growth-focused culture
motivate teams with clear, impactful communication and thrive in collaborating with carriers, vendors, and internal stakeholders
data-driven and resourceful, identify discrepancies, analyze root causes, and deliver smart solutions to inventory challenges
protecting your team is a top priority, with a strong track record of enforcing safety protocols, especially in receiving and material handling areas
embrace change, adapt quickly, and lead your team through operational transitions with confidence

Job Responsibility

Optimize inbound operations: streamline receiving, unloading, inspection, and put-away processes to maximize dock efficiency and minimize receiving-to-available time
drive inventory accuracy: oversee cycle counting programs, investigate and resolve discrepancies, and maintain industry-leading inventory accuracy metrics
develop high-performing teams: leverage your expertise in training and SOP creation to ensure consistency in receiving standards, storage protocols, and inventory procedures
manage vendor & carrier relations: coordinate with inbound carriers, resolve receiving issues, and ensure timely processing of deliveries and returns
drive results: monitor staffing levels, engage the team, and foster continuous improvement to meet and exceed receiving and inventory accuracy goals
support employee relations: address minor employee relations concerns, document performance or conduct issues, and collaborate with leadership or HR when escalation is needed
ensure quality & safety: maintain top-tier standards for product handling, reduce damage and loss risks, and ensure proper storage conditions for baby products
monitor capacity & flow: track dock schedules, storage capacity, and inventory levels to prevent bottlenecks and optimize space utilization
cultivate a positive culture: build a collaborative, motivated weekend team by resolving conflicts, encouraging feedback, and welcoming innovation

What we offer

Company-paid medical, dental, and vision insurance
retirement savings plan with company matching and flexible spending accounts
generous paid parental leave and PTO
perks for physical, mental, and emotional health, parenting, childcare, and financial planning

Fulltime

Order Management Manager

As the Order Management Manager, you'll own the real-time performance of Babylis...

Location

United States

Salary:

120350.00 - 144420.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

5+ years in order management, fulfillment operations, or supply chain in e-commerce, retail, or logistics environments with experience managing order flow across multiple fulfillment channels (in-house, 3PL, dropship)
2+ years managing exempt-level individual contributors in operational roles, including coaching through performance challenges, setting clear expectations, and developing team capabilities
Experienced working daily in order management systems (OMS) and warehouse management systems (WMS), including troubleshooting order exceptions, managing backlog queues, and understanding system integrations between platforms
Data-driven operator comfortable building and tracking KPIs including backlog aging, order processing time, fulfillment error rates, delivery SLA performance, and customer-facing metrics like reshipment rates
Skilled at managing multi-node fulfillment models where orders route to different facilities or partners based on inventory location, shipping speed, or cost optimization
Strong cross-functional collaborator who partners effectively with Customer Service to resolve order issues, with Supply Chain to optimize inventory allocation, and with 3PL/vendor partners to drive performance improvements
Experienced building and maintaining SOPs that scale—you've created documentation and workflows that new team members can follow and that hold up during high-volume periods
Comfortable operating in ambiguity where you build processes from scratch, make decisions with incomplete information, and iterate based on what's working
Calm under pressure during peak periods, system outages, or vendor performance issues—you can triage quickly, communicate clearly, and keep your team focused on solutions
Proactive problem solver who spots patterns in order exceptions, identifies root causes, and drives fixes rather than just managing symptoms

Job Responsibility

Lead and develop a team of operations specialists responsible for monitoring real-time order performance across Babylist's fulfillment network (internal FC, 3PLs, dropship vendors)
Own operational KPIs including backlog aging, order processing speed, fulfillment error rates, delivery SLA performance, and reshipment root cause metrics
Monitor order backlogs daily across all fulfillment nodes, identify bottlenecks in real-time, and escalate proactively to internal teams and external partners to drive resolution
Partner closely with Customer Service to analyze order issue patterns, identify systemic problems, and implement process or system fixes that prevent recurring issues
Build and maintain scalable SOPs for order exception handling, backlog management, vendor performance tracking, and escalation protocols that support current volume and future growth
Expand operational scope to include returns processing workflows, post-fulfillment order monitoring, and reshipment analysis to reduce customer friction and operational cost
Work cross-functionally with Supply Chain Strategy and Fulfillment teams to optimize order routing logic, improve inventory allocation, and enhance system integrations between OMS, WMS, and vendor platforms
Manage relationships with 3PL and dropship partners, conducting regular performance reviews, setting clear SLA expectations, and driving continuous improvement in service delivery
Develop your team through clear coaching, performance feedback, and growth opportunities—building capability in data analysis, problem-solving, and operational ownership
Champion We Love Our Users in every operational decision, ensuring that speed, accuracy, and care are balanced in how orders are processed and delivered

What we offer

Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning
Competitive salary with equity and bonus opportunities

Fulltime

Operations Manager

Join Our Beauty brand client as an Operations Manager! Are you ready to take you...

Location

United Kingdom , London

Salary:

37000.00 - 43000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Degree in Supply Chain Management, Business, or a related field preferred
3-5 years of experience in Beauty/FMCG supply chain and logistics roles, both D2C and B2B
Strong commercial acumen, with experience in managing budgets, KPIs, and cost control
Proficiency in managing Shopify and advanced Excel skills
Excellent communication and interpersonal skills for effective collaboration
Strong analytical mindset with the ability to propose solutions based on data-driven insights
Proactive attitude, anticipating issues, and taking ownership to drive results

Job Responsibility

Lead Operational Excellence: Oversee and optimise end-to-end operations of order fulfilment and logistics for both D2C and B2B channels
Warehouse Management: Lead and manage the external warehouse team, fostering a collaborative and high-performance culture
Process Improvement: Drive initiatives to enhance efficiency, reduce costs, and elevate customer satisfaction across all touchpoints
Collaborative Forecasting: Work closely with the Supply Chain Manager to deliver accurate sales forecasts and meet customer demand
KPI Ownership: Maintain and report on KPIs for warehouse performance to senior leadership monthly
Compliance: Ensure adherence to UK regulations, health and safety standards, and company policies
Cross-Functional Collaboration: Partner with sales, marketing, and product teams to support exciting new product launches and promotional campaigns
B2B Account Management: Oversee account operations, manage order milestones, and coordinate effectively with supply chain and distributors
Customer Experience Advocate: D2C customer experience by ensuring efficient order processing and high-quality service
Data-Driven Decisions: Utilise data analytics to identify trends, forecast demand, and inform strategic decision-making

Fulltime

Operations Manager

Join Our Client's Team as an Operations Manager! *Advertised by the West End Bra...

Location

United Kingdom , London

Salary:

35000.00 - 40000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Degree in Supply Chain Management, Business, or a related field preferred
3-5 years of experience in Beauty/FMCG supply chain and logistics roles, both D2C and B2B
Strong commercial acumen, with experience in managing budgets, KPIs, and cost control
Proficiency in managing Shopify and advanced Excel skills
Excellent communication and interpersonal skills for effective collaboration
Strong analytical mindset with the ability to propose solutions based on data-driven insights
Proactive attitude, anticipating issues, and taking ownership to drive results

Job Responsibility

Lead Operational Excellence: Oversee and optimise end-to-end operations of order fulfilment and logistics for both D2C and B2B channels
Warehouse Management: Lead and manage the external warehouse team, fostering a collaborative and high-performance culture
Process Improvement: Drive initiatives to enhance efficiency, reduce costs, and elevate customer satisfaction across all touchpoints
Collaborative Forecasting: Work closely with the Supply Chain Manager to deliver accurate sales forecasts and meet customer demand
KPI Ownership: Maintain and report on KPIs for warehouse performance to senior leadership monthly
Compliance: Ensure adherence to UK regulations, health and safety standards, and company policies
Cross-Functional Collaboration: Partner with sales, marketing, and product teams to support exciting new product launches and promotional campaigns
B2B Account Management: Oversee account operations, manage order milestones, and coordinate effectively with supply chain and distributors
Customer Experience Advocate: D2C customer experience by ensuring efficient order processing and high-quality service
Data-Driven Decisions: Utilise data analytics to identify trends, forecast demand, and inform strategic decision-making

What we offer

Exciting Work Environment: Be part of a vibrant, fast-paced industry that thrives on innovation and creativity!

Fulltime

Fulfilment Operations Manager

IKEA

Location:
New Zealand , Auckland (Māngere)

Category:
Logistics

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 04, 2026

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