Fulfilment Operations Manager, IKEA

IKEA

Location:
China, Shenzhen

Category:
Logistics

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

Customer Fulfilment (CFF) acts as a fully integrated, process-oriented organisation that focuses on providing seamless shopping experience with great quality in all touchpoints for the many people. Unit Fulfilment ensures operational excellence, performance, and development of fulfilment units, striving for high performance and long-term profitability, creating great customer experiences, securing well-being of co-workers, and continuously improving fulfilment of products with lead times, availability and quality at the lowest possible costs.

Job Responsibility:

Responsible for securing efficiency, implementing improvements, new operational processes, technologies and ways of working throughout the operations (inbound, replenishment, outbound, services execution) in order to enable an excellent customer and co-worker experience
Responsible to secure a close cooperation and strong communication with Fulfilment Integration team, unit management team or support functions and External Transport/Service Providers, in order to secure the highest goods availability and customer order fulfilment at the lowest possible cost
Accountable to ensure that the Fulfilment Operations team works in compliance with the IKEA code of conduct, all functional relevant Standard Operating Procedures, internal IKEA regulations and local legislation related to health, safety, security, and the environment
Responsible for leading, coaching, developing, and inspiring a high performing Fulfilment Operations team by working closely with Fulfilment Integration team, including communication, flexibility, performance culture, competence development, succession planning, maintaining a work environment which supports equality, diversity and inclusion and well-being
Responsible for the implementation of the Customer Fulfilment Sustainability agenda in the assigned unit operations environment

Requirements:

University degree (Economics, Logistics, Supply Chain Management) or relevant experience and proven performance in logistics/commercial/supply chain management
2-4 years’ working experience in leading people and/or management position (preferable in distribution, retail, logistics or similar) with a proven record of successful strategic leadership delivering both business result and people development
Proven ability to lead, inspire and engage others in a changing environment with a commercial focus balancing efficiency and profitability
Proven analytical skills understanding budget, cost and key performance measurements used to plan, follow up and steer the business and work on plans over several years
Experience of working through others, set priorities, delegate responsibility, and give open and honest feedback
Experience in applying tactical and operational thinking and implementing action plans, providing clear direction and following up goals
Fluent in English, both written and verbal

What we offer:

Competence development
Equality, diversity and inclusion
Focus on well-being
Sustainability agenda implementation

Additional Information:

Job Posted:
October 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Fulfilment Operations Manager