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Fulfilment Operations Manager

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IKEA

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Location:
Netherlands , Duiven

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Category:
Logistics

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Contract Type:
Employment contract

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Salary:

3552.00 - 5221.00 EUR / Month
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Job Description:

We are looking for a leader who is eager to understand the needs, demands, and expectations of customers and colleagues in the market and to improve the company with a strong focus on customer satisfaction. You have a customer-centric approach and the ability to create impact and influence improvements within the organization. With your experience and knowledge in Supply Chain, (unit) operations, or managing teams, combined with strong communication and collaboration skills, you build effective relationships within the organization and engage relevant stakeholders to achieve results. You are inspired by developing the business through people and feel comfortable in multicultural, interdependent, and matrix environments. You can easily translate business and customer needs into development initiatives. Finally, you are naturally a true role model for the IKEA culture and values.

Job Responsibility:

  • Responsible for leading, coaching, developing, and inspiring a high-performing fulfilment team within the CMP
  • Responsible for achieving high customer and employee satisfaction at the lowest possible cost within an omnichannel context
  • Ultimately responsible for excellence in fulfillment operations, with a focus on the retail base, service execution, quality, productivity improvement, and cost optimization
  • Ultimately responsible for creating a safe and healthy work environment and for compliance with relevant Standard Operating Procedures
  • Ultimately responsible for driving the Customer Fulfilment component of the unit's commercial and growth strategy

Requirements:

  • Hold a higher professional or university degree (e.g., Economics, Logistics, Supply Chain Management) and have 3–5 years of work experience in a leadership role (preferably in distribution, retail, logistics, or similar)
  • Are fluent in spoken and written English
  • Possess analytical skills that allow you to understand budgets, costs, and KPIs
  • Willing to understand the IKEA business and customer needs
  • Get energized by applying a strategic, tactical, and operational approach to analyzing business opportunities
  • Have a passion for leading the business through people
  • Are inspired by the IKEA vision, IKEA leadership, and IKEA culture & values
  • Are driven to deliver customer value and achieve operational excellence within a dynamic supply chain environment
What we offer:
  • 13th month and 8% holiday allowance
  • Collective bonus scheme (up to 150% of gross monthly salary)
  • 100% reimbursement of public transport travel expenses
  • Lease bike option (for distances 5-20 km from IKEA store)
  • Car travel allowance (up to 243 euros per month)
  • 15% staff discount at all IKEA stores in the Netherlands
  • Meals at cost price in the staff restaurant
  • Discount on fitness membership
  • 36-hour work week

Additional Information:

Job Posted:
May 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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