Fulfilment Operations Manager, IKEA

IKEA

Location:
Australia, Tempe

Category:
Logistics

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Fulfilment Operations department secure and execute the excellence in end-to-end operation, including in-house replenishment and a strong focus on order picking & service execution.

Job Responsibility:

Implementing improvements, new processes, technologies, and ways of working to enhance the customer and co-worker experience
Fostering close cooperation and strong communication with the key stakeholders such as Unit management, support functions, and External Transport/Service Providers to maximise goods availability and customer order fulfilment efficiency
The roles key operational responsibilities include managing all Click and Collect and Home Delivery operations and warehouse management
Ensuring compliance with IKEA code of conduct, Standard Operating Procedures, internal regulations, and local legislation related to health, safety & security within the Fulfilment Operations team
Lead, coach, and developing a high-performing Fulfilment Operations team, cultivating communication, flexibility, and inclusivity
Placing a strong emphasis on nurturing co-worker well-being and managing co-worker performance, competence development and succession planning (in this role you will lead a team of 40+ co-workers through Team Leaders, three direct reports)
Demonstrate a commitment to cost-consciousness, effectively managing resources and operational expenses to maximise efficiency and drive profitability in fulfilment operations

Requirements:

Proven experience (3+ years) in warehouse management, preferably in distribution, retail, logistics or similar
Previous experience (2+ years minimum) demonstrating strong leadership skills and the initiative to coach large sized diverse teams
Proven strategic leadership experience delivering business results and people development with an entrepreneurial approach in a high-volume, structured environment
Thorough understanding of all relevant standard operating procedures for Customer Fulfilment, prioritising the safety of co-workers and customers
Strong analytical skills and an ability to understand budget, cost and key performance measurements and translate them into action plans
Competence in resource planning aligned with potential sales scenarios, forecasts, and fulfilment flow allocation
Effective communication and leadership abilities, with a demonstrated capacity to lead teams, set clear priorities, delegate tasks effectively, and provide constructive feedback when managing performance
The passion to lead with integrity and authenticity, championing IKEA’s values and encouraging your team to embody these principles in their daily work

What we offer:

5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Bonus programme (where eligible)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
Benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)

Additional Information:

Job Posted:
April 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Fulfilment Operations Manager