Fulfilment Operations Manager, IKEA

IKEA

Location:
Australia, Rhodes

Category:
Logistics

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Fulfilment Operations Inbound department secures excellence in the end-to-end goods inbound operation including in-house receiving and replenishment, and a strong focus on stock availability, always with safety as the highest priority. This is a Permanent, Full-time 76hrs/fortnight based on site at IKEA Rhodes, NSW 2138, requiring availability to work a range of hours from 7:00am – 3:00pm weekdays and alternating weekends per fortnight.

Job Responsibility:

Managing fulfilment operations from the front and through your team leaders, securing safe, efficient, and well-planned workflow with the ability to be agile to secure the best outcomes for our customers
Leading, coaching, and developing a high-performing Fulfilment Operations team, cultivating strong communication, flexibility, and an inclusive team culture
Implementing improvements, new processes, technologies, and ways of working to continuously improve efficiency, safety, accuracy, and goods availability
Building strong stakeholder and matrix relationships with internal collaboration within the Fulfilment team and with other functions as partners
Leading a strong, active, and highly developed culture of safety within the Fulfilment team
Compliance with IKEA Standard Operating Procedures, internal regulations, the IKEA code of conduct, and local legislation
Leading by example, actively nurturing co-worker well-being, managing performance, competence development, and succession pathways to Fulfilment leadership readiness
Commitment to simplicity, sustainability, and cost-consciousness, effectively managing resources and operational expenses to maximise efficiency, manage fulfilment costs, and minimise environmental impact

Requirements:

Proven experience (3+ years) in warehouse management, preferably in distribution, retail, logistics or similar
Previous experience (3+ years minimum) leading large and diverse teams, managing and developing leaders
Proven experience delivering business results, developing people, and building effective stakeholder relationships in a high-volume, structured environment
Thorough understanding of standard operating procedures and safe working requirements for fulfilment, with demonstrated experience leading a strong safety culture
Strong analytical skills and an ability to understand budget, cost and key performance measurements and translate them into effective action plans
Competence in resource planning aligned with changing sales forecasts, and fulfilment flow allocation to ensure a productive workflow
Strong communication and leadership, with a demonstrated capacity to lead large teams, set clear priorities, delegate tasks effectively, provide constructive feedback when managing performance
An authentic and entrepreneurial approach to leadership with a high level of integrity

What we offer:

5 weeks' Paid Annual Leave
Paid Parental Leave
Family & Community Leave
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
IKEA subsidised nutritious meals including complimentary drinks in our Co-worker restaurant
Free uniforms provided
Free Co-worker parking
Bonus programme (where eligible)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
Benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)

Additional Information:

Job Posted:
September 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Fulfilment Operations Manager