Fulfilment Operations Manager Job at IKEA (Casalecchio di Reno)

Fulfilment Operations Manager

Location

South Korea , Gwangmyeong

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Good knowledge of Customer Fulfilment performance monitoring and influencing factors
Good knowledge of working methods securing excellence in Fulfilment Operation processes together with relevant stakeholders
Very good knowledge of different leadership styles and how to adapt it according to needs and different situations
Good holistic knowledge of the IKEA end-to-end supply chain including customer journey in order to understand the function’s impact and lead with the total value chain in mind
Good knowledge of Supply Chain methods, policies and requirements toward the IKEA unit and its business partners
Very good knowledge of all relevant standard operating procedures for Customer Fulfilment to keep all co-workers and customers safe
Good knowledge of resource planning in accordance with potential sales scenarios, forecast and fulfilment flows allocation
Good knowledge of the IKEA Concept, the IKEA Brand Identity, and the IKEA Culture & Values

Job Responsibility

Responsible for securing efficiency, implementing improvements, new operational processes, technologies and ways of working throughout the operations (inbound, replenishment, outbound, services execution) in order to enable an excellent customer and co-worker experience
Responsible to secure a close cooperation and strong communication with Fulfilment Integration team, unit management team or support functions and External Transport/Service Providers, in order to secure the highest goods availability and customer order fulfilment at the lowest possible cost
Accountable to ensure that the Fulfilment Operations team works in compliance with the IKEA code of conduct, all functional relevant Standard Operating Procedures, internal IKEA regulations and local legislation related to health, safety, security, and the environment
Responsible for leading, coaching, developing, and inspiring a high performing Fulfilment Operations team by working closely with Fulfilment Integration team, including communication, flexibility, performance culture, competence development, succession planning, maintaining a work environment which supports equality, diversity and inclusion and well-being
Responsible for the implementation of the Customer Fulfilment Sustainability agenda in the assigned unit operations environment

Fulltime

Fulfilment Operations Manager

We are looking for a leader who is eager to understand the needs, demands, and e...

Location

Netherlands , Duiven

Salary:

3552.00 - 5221.00 EUR / Month

IKEA

Expiration Date

Until further notice

Requirements

Hold a higher professional or university degree (e.g., Economics, Logistics, Supply Chain Management) and have 3–5 years of work experience in a leadership role (preferably in distribution, retail, logistics, or similar)
Are fluent in spoken and written English
Possess analytical skills that allow you to understand budgets, costs, and KPIs
Willing to understand the IKEA business and customer needs
Get energized by applying a strategic, tactical, and operational approach to analyzing business opportunities
Have a passion for leading the business through people
Are inspired by the IKEA vision, IKEA leadership, and IKEA culture & values
Are driven to deliver customer value and achieve operational excellence within a dynamic supply chain environment

Job Responsibility

Responsible for leading, coaching, developing, and inspiring a high-performing fulfilment team within the CMP
Responsible for achieving high customer and employee satisfaction at the lowest possible cost within an omnichannel context
Ultimately responsible for excellence in fulfillment operations, with a focus on the retail base, service execution, quality, productivity improvement, and cost optimization
Ultimately responsible for creating a safe and healthy work environment and for compliance with relevant Standard Operating Procedures
Ultimately responsible for driving the Customer Fulfilment component of the unit's commercial and growth strategy

What we offer

13th month and 8% holiday allowance
Collective bonus scheme (up to 150% of gross monthly salary)
100% reimbursement of public transport travel expenses
Lease bike option (for distances 5-20 km from IKEA store)
Car travel allowance (up to 243 euros per month)
15% staff discount at all IKEA stores in the Netherlands
Meals at cost price in the staff restaurant
Discount on fitness membership
36-hour work week

Fulltime

Fulfilment Operations Manager

We’re the team behind the scenes that make the IKEA products available to the ma...

Location

Belgium , Wilrijk

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

You have experience of leadership as a manager, preferably in a retail environment or supply chain.
You guarantee high availability of the goods for the customer and protect the commercial interests of the store.
You direct the key performance indicators of the department.
As Goods Flow Manager, you will be responsible for optimizing and developing all warehouse operations to maximize logistics performance.
You will ensure that the prerequisites are in place for effective and efficient goods receipt, replenishment of sales areas and preparation of goods for our customers, with a focus on execution excellence.
You can work at both strategic and operational level.
You have strong analytical skills.
You like working on personalised solutions in the short, long and medium-long term.

Job Responsibility

You translate the national strategy into a local business plan and ensure it is implemented, together with your colleagues on the management team and other teams.
You lead the customer fulfilment team and other store logistics functions and work with the sales team to ensure maximum availability of merchandise and reliable fulfillment of customer orders at the lowest possible cost.
You ensure an effective, qualitative and efficient merchandise flow process, including goods receipt, replenishment and order fulfillment, to guarantee product quality, merchandising and inventory accuracy.
You contribute, through relevant goods flow input and feedback, to the local business plan and logistics action plan and ensure that these actions are implemented in inbound and outbound goods flow processes.
You live the IKEA values and nurture a strong and successful IKEA culture that inspires colleagues to achieve extraordinary results in the store and especially in the goods flow team.

What we offer

Eco-vouchers
End-of-year bonus, holiday pay and sector premiums
An additional allowance if you come by bike
Private leasing of an electric bike
Comprehensive hospitalization insurance
A private accidents insurance
Pension savings
A leave savings plan
Extra-legal holidays, seniority holidays and for full-time colleagues 6 extra days off
A canteen where you can eat delicious food at very democratic prices

Fulltime

Fulfilment Operations Manager

Fulfilment operations department secure and execute the excellence in end-to-end...

Location

New Zealand , Auckland (Māngere)

Salary:

112250.00 - 132000.00 NZD / Year

IKEA

Expiration Date

Until further notice

Requirements

University degree (Economics, Logistics, Supply Chain Management) or relevant experience and proven performance in logistics/commercial/supply chain management
2-4 years’ working experience in leading people and/or management position (preferable in distribution, retail, logistics or similar) with a proven record of successful strategic leadership delivering both business result and people development
Strong analytical skills and an ability to understand budget, cost and key performance measurements and translate them into action plans
Effective communication and leadership abilities, with a demonstrated capacity to lead co-workers and team leaders, set clear priorities, delegate tasks effectively, and provide constructive feedback when performance managing
Cultural competency and the ability to integrate equality, diversity, and inclusion practices within a workplace

Job Responsibility

Implementing improvements, new processes, technologies, and ways of working to enhance the customer and co-worker experience
Fostering close cooperation and strong communication with the Fulfilment Integration team and key stakeholders such as Unit management, support functions, and External Transport/Service Providers to maximise goods availability and customer order fulfilment efficiency
Ensuring compliance with IKEA code of conduct, Standard Operating Procedures, internal regulations, and local legislation related to health, safety & security within the Fulfilment Operations team
Lead, coach, and developing a high-performing Fulfilment Operations team, cultivating communication, flexibility, and inclusivity
Placing a strong emphasis on nurturing co-worker well-being and managing co-worker performance, competence development and succession planning
Demonstrate a commitment to cost-consciousness, effectively managing resources and operational expenses to maximise efficiency and drive profitability in fulfilment operations

Fulltime

Service Fulfilment Operations Manager

Customer Fulfilment (CFF) is a fundamental part in making IKEA multichannel reta...

Location

Belgium , Hognoul

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

University degree (Economics, Logistics, Supply Chain Management) or proven performance in logistics/commercial/supply chain management
4-6 years working experience in a management position (preferable in distribution, retail, logistics or similar)
Proven successful leadership in a big organization, delivering both business result and people development
Retail/home furnishing/supply chain/customer service experience and interest
Experience of working as a management team member with proven ability to make a difference by positively influencing the business directly as well as through good collaboration
Knowledge of labor laws and third-party relations (unions, external service providers etc.)
Experience in securing the implementation of mid-term and long-term strategies and plans and set/follow up goals
Proven ability to influence in a matrix organization
Successfully lead projects or processes on country/market/national level
Good coaching and/or mentor, advisory and facilitation skills, conflict management skills and problem-solving experience

Job Responsibility

Taking a lead and overall responsibility for operational excellence, performance and development of the fulfilment of affordable core services, resulting in a relevant, effective and sustainable service offer to perform with excellence today, tomorrow and over time, with the customer needs in focus
Securing service execution according to set KPIs to create a great customer experience and growth
Striving for high performance at lowest cost and long-term profitability acting in a responsible way and thereby create great customer experience
Leading and developing people Lead, steer, plan, support, coach and follow up the operations and development of the whole service fulfilment organization within the market with a customer-centric and collaborative approach in focus
Accountable for high performing daily operations and an efficient distribution network connected to service fulfilment on the market including planning, execution and follow up of operations, negotiations, IWAY and legal compliance with a focus on quality and a customer-centric, mind-set in all touchpoints for the lowest possible cost to enable competitiveness of IKEA in a multichannel environment and support long-term growth and profitability
Accountable for excellence in operations and quality under the scope of Service Fulfilment (including Last Mile, Furniture Assembly, and Kitchen Installations) in the market to exceed customer expectations, provide a seamless shopping experience and a great quality in meeting with the customer
Accountable for short-, mid-term and long-term development of existing service partners and that all internal and external service partners have the knowledge to perform their tasks to represent IKEA well and provide an excellent quality in the meeting with the customer
Accountable for ensuring short and mid-term capacities and resources in the market's service fulfilment network to provide seamless shopping experience with great quality for the many people
Accountable for the agreed cost development of the Service Fulfilment function based on contribution to the establishment of the cost goal on the market
Accountable for securing efficiency and for implementing improvements in the total market service fulfilment network (including internal and external service providers) in cooperation with relevant stakeholders (e.g. Group Operations, Group and Market Fulfilment Development and Network, Retail, Inter IKEA Purchasing and Logistics) throughout the organisation to reach excellence in execution and exceed customer expectations

What we offer

Eco-vouchers
End-of-year bonus, holiday pay and sector premiums
An additional allowance if you come by bike
Private leasing of an electric bike
Comprehensive hospitalization insurance
A private accidents insurance
Pension savings
A leave savings plan: choose how you want your late/early hours (before 7h and as of 19h) to be paid out: a supplement on your salary or in holiday hours
Extra-legal holidays, seniority holidays and for full-time colleagues 6 extra days off
A canteen where you can eat delicious food at very democratic prices

Fulltime

Assistant Manager - Fulfilment Operations

The Assistant Finance Manager - S2P will be responsible for overseeing end-to-en...

Location

India , Bangalore

Salary:

Not provided

Unilever

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Finance, Supply Chain, Business Administration, or related field
MBA/Chartered Accountant/Procurement Certification (CIPS/ISM) preferred
8+ years of experience in S2P/Procurement operations with at least 3+ years in a managerial role
Strong functional and technical knowledge of COUPA (P2P, Invoicing, Supplier Portal, Analytics, Configurations)
Experience in order fulfilment, procurement helpdesk management, and stakeholder/vendor engagement
Strong analytical, problem-solving, and process improvement skills
Excellent leadership, communication, and stakeholder management abilities

Job Responsibility

Manage end-to-end S2P processes including requisition to purchase order, order fulfilment, invoice processing, and payment execution
Oversee order fulfilment activities ensuring timely procurement, delivery, and resolution of order-related issues
Ensure adherence to company procurement policies, controls, audit and compliance requirements
Act as the COUPA system expert to support business users, resolve technical/system-related issues, and coordinate with IT/COUPA support teams
Drive enhancements, configurations, and testing in COUPA for improved efficiency and automation
Monitor and analyze system performance to proactively identify issues and opportunities
Oversee the procurement helpdesk team ensuring timely resolution of user queries and incidents
Develop knowledge base articles, SOPs, and training materials to enhance end-user adoption
Ensure high customer satisfaction scores for helpdesk operations
Lead, mentor, and develop a high-performing team handling day-to-day procurement and support operations

Fulltime

Manager of Operations / Account Manager

We are seeking a Manager of Operations / Account Manager to execute service deli...

Location

United States , Los Angeles

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent experience required
Minimum of 5 years of leadership experience in a customer service-intensive or hospitality-focused environment
Proven track record of managing people and improving performance
Experience managing service level agreements (SLAs), KPIs, and operational metrics
Strong problem-solving, organizational, and stakeholder management skills
Demonstrated ability to implement sustainable process improvements
Experience managing vendors, room setups, reservations, and hospitality services
Proven experience interacting with C-level executives and senior leadership
Strong communication skills with humble confidence
Exceptional listening skills and the ability to anticipate needs

Job Responsibility

Establish and maintain quality-of-service delivery across Central Reprographics Office (CRO) and office printer fleet operations
Implement standardized operational processes to drive consistency and efficiency
Track operational controls and ensure management information reporting requirements are fulfilled
Execute action items from account plans
Manage overall account performance against contractual and target metrics
Ensure operations remain within agreed budgets and timelines
Escalate operational compliance and financial risk areas appropriately
Investigate and resolve escalated issues and communicate significant matters to senior leadership
Maintain continuous communication regarding critical operational issues
Develop a strong understanding of the business and the impact of services provided

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

LSOM Line Manager (Local Study Operations Line Manager)

Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part...

Location

Taiwan , Taipei

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Doctorate degree & 2 years of clinical execution experience OR Master’s degree & 6 years of clinical execution experience OR Bachelor’s degree & 8 years of clinical execution experience OR Associate’s degree & 10 years of clinical execution experience OR High school diploma / GED & 12 years of clinical execution experience
In addition to meeting at least one of the above requirements, you must have a minimum of 2 years experience directly managing people and/or leadership experience leading teams, projects, programs, or directing the allocation of resources.

Job Responsibility

Lead the skill development of Local Study Operations Managers, ensuring effective trial implementation within the country and strong alignment with global strategies
Oversee the delivery of the country’s study portfolio—managing scope, timelines, and budgets—through the leadership of LSOM
Working in close partnership with the Country GSSO Head, help foster, enhance, and sustain an optimal clinical research environment that supports global R&D objectives
Drive alignment and continuous improvement in LSOM execution by integrating best practices, promoting digital innovation, and facilitating robust knowledge sharing across the team
Ensure the successful delivery of the study portfolio assigned to LSOMs
Oversee LSOMs’ fulfillment of responsibilities throughout the assigned country portfolio, from feasibility through to study close-out
Monitor portfolio progress, provide risk and quality oversight, and support issue escalation and resolution for LSOMs
Manage LSOM and LSOM vendor performance to guarantee high-quality study execution, serving as the primary escalation point for local study challenges, driving solutions, and ensuring portfolio targets are met within the country
Mentor, train, and support the professional development of LSOMs to prepare them for managing complex trials
Build and maintain a high-performing team

What we offer

Vast opportunities to learn and move up and across our global organization
Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits

Fulltime

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Fulfilment Operations Manager

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