Fulfilment Operations Manager, IKEA

IKEA

Location:
Mexico, Ciudad de México

Category:
Logistics

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

On country level, accountable for a high performing store fulfilment and recovery processes, with focus on availability, quality, excellence in operations and service execution, as well as striving for continuous improvements and development. Accountable to lead, inspire, coach and follow up the store logistics and recovery teams, to secure goods availability and an efficient low-cost operations. Support business expansion by securing that a living succession plan is in place for key positions in store logistics as well as recovery. You are an active commercial team partner as well as a contributor in the country business plan process.

Job Responsibility:

Support the stores with pre-requisites being in place for the execution of the receiving, storing, replenishment, and customer order fulfilment processes, as well as securing continuous improvement of the operations, with a focus on quality and efficiency to secure the lowest possible operational cost
Contribute to the best possible customer shopping experience by securing efficient fulfilment operations are carried out with a customer focus in mind
Contribute to the overall profitability of the store by supporting each Store Cost Prevention Group in their work lowering costs, increasing customer satisfaction, quality perception and maximizing profits
Support excellence in the store’s recovery and quality processes
Secure that sustainability is integrated in all fulfilment processes (logistics and recovery) with a high level of awareness within the departments
Accountable to lead, coach, and develop an inspiring and motivating work environment within the goods flow and recover matrix
Accountable to secure a seamless cooperation with an effective communication flow to relevant stakeholders within the country as well towards internal business partners
Support the Goods Flow Managers’ creation of an efficient plan of short-term (1 – 3 months) capacity usage in the stores in order to maximize the effectiveness of logistics operations
Contribute to ensuring that country goods flow and recovery teams work in compliance with the IKEA Code of Conduct, internal IKEA regulations and local legislation relating to health, safety, security and the environment
Responsible for capturing and sharing best practices, creating synergies, enabling common ways of working, monitoring relevant performance and by initiating/supporting corrective actions in case of deviations

Requirements:

The IKEA Vision, IKEA Business Idea and IKEA HR Idea motivate me in my daily work
I am interested in home furnishing, people's life at home, and the IKEA product range
I have a passion for developing people and talent
I have a passion for logistics and working in a fast paced, constantly changing retail environment
I am driven to achieve goals through people
I am able to contribute to improving our everyday work with ideas and improvements
I enjoy working as part of my team and together we work towards common goals
I am able to maintain a good work/life balance in my current role
I know the pre-requisites for efficient receiving and replenishment and can coach the stores on this
I understand on shelf availability (OSA) and can support the stores in achieving the goal
I understand the store P&L and where customer fulfilment contributes to overall profitability
I understand the recovery process and can coach the store to continuoulsy improve results
I know and understand People and Planet Positive
I know and understand the eight IKEA Key Values
I understand how to influence positive development of logistics KPIs
I can contribute to the store capacity planning and how space is utilized
I know how to support and follow up compliance to the Safety in Goods Handling SOP
I coach the stores to keep a mind-set that continually evaluates and looks for improved ways of working
Ability to lead based on performing and delivering through team/stakeholder engagement
Ability to build trust and communicate in a clear and targeted way with different people in different situations
Ability to manage a high volume and agile retail environment, reaching the desired effect or results
Ability to deliver, making things happen with speed, simplicity and flexibility even in unpredictable situations
Ability to follow up and optimize operational performance while considering tactical plans
Ability to develop (support, coach and train) others to grow and, at the same time, secure my own development

Additional Information:

Job Posted:
April 25, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Fulfilment Operations Manager