Fulfilment Operations Manager, IKEA

IKEA

Location:
Australia, Rhodes

Category:
Logistics

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

At IKEA, our vision is to create a better everyday life for the many people. As a Fulfilment Operations Manager, you will lead a high-performing team, manage inbound operations, and ensure compliance with safety standards, budget management, and co-worker development while fostering collaboration and promoting IKEA values.

Job Responsibility:

Implementing improvements, new processes, technologies, and ways of working to enhance the customer and co-worker experience
Fostering close cooperation and strong communication with the key stakeholders such as Unit management, unit and country support functions to maximise goods availability
Managing ways of working and securing excellence throughout Inbound (goods storage & replenishment)
Ensuring compliance with IKEA code of conduct, Standard Operating Procedures, internal regulations, and local legislation related to health, safety & security within the Fulfilment Operations team
Lead, coach, and develop a high-performing Fulfilment Operations team, cultivating communication, flexibility, and inclusivity
Placing a strong emphasis on nurturing co-worker well-being and managing co-worker performance, competence development and succession planning
Demonstrate a commitment to cost-consciousness, effectively managing resources and operational expenses to maximise efficiency and drive profitability in fulfilment operations

Requirements:

Proven experience (3+ years) in warehouse management, preferably in distribution, retail, logistics or similar
Previous experience (3+ years minimum) demonstrating strong leadership skills and the initiative to coach large sized diverse teams
Proven strategic leadership experience delivering business results and people development with an entrepreneurial approach in a high-volume, structured environment
Thorough understanding of all relevant standard operating procedures for Customer Fulfilment, prioritising the safety of co-workers and customers
Strong analytical skills and an ability to understand budget, cost and key performance measurements and translate them into action plans
Competence in resource planning aligned with potential sales scenarios, forecasts, and fulfilment flow allocation
Effective communication and leadership abilities, with a demonstrated capacity to lead teams, set clear priorities, delegate tasks effectively, and provide constructive feedback when managing performance
The passion to lead with integrity and authenticity, championing IKEA’s values and encouraging your team to embody these principles in their daily work

What we offer:

5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Bonus programme (where eligible)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
Benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)

Additional Information:

Job Posted:
May 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Fulfilment Operations Manager