Fulfilment Operations Manager Job at IKEA (Gwangmyeong)

Fulfilment Operations Manager

We're the team behind the scenes that make the IKEA products available to the ma...

Location

South Korea , Goyang-Si

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Interest in home furnishing, people's life at home, and the IKEA product range
Passion for developing people and talent
Drive to exceed goals through people
Passion for logistics and working in a fast-paced and constantly changing retail environment
Understanding of retail logistics performance monitoring and how KPIs are built up and influence each other
Knowledge of working methods to prevent goods' damages during all in-store goods flow processes
Knowledge of effective merchandising principles that make shopping easy and keep sales spaces full and attractive
Experience in creating, following, and maintaining guiding framework documents with internal and/or external stakeholders
Knowledge of supply chain methods, policies, and requirements related to goods transportation and delivery from IKEA warehouses and suppliers to IKEA store and from IKEA units to customer homes
Able to work on weekends, public holidays and between 05:00 and 21:30

Job Responsibility

Collaborate with the Fulfilment Manager, Fulfilment Integration Manager and Sales to optimize store capacity, balancing inbound and outbound volume for efficient fulfilment operations, and planning for future needs
Lead the fulfilment operations team in collaboration with the Store Fulfilment Operations Leader and commercial team to ensure optimal goods availability and efficient order fulfilment
Identify, recruit, retain and develop the many talents in the fulfilment operations team to secure a diverse, competent team that can execute it's assigned responsibilities with confidence and secure the future succession
Uphold IKEA's commitment to environmental sustainability, taking actions that contribute to long-term profitability in a sustainable way
Foster IKEA's values and culture, inspiring colleagues to achieve extraordinary achievements
Ensure the team's compliance with IKEA's code of conduct, internal regulations, and local legislation regarding health, safety, security, and the environment
Guarantee a positive customer shopping experience through effective, quality, and efficient goods flow within the store's processes

Fulltime

Fulfilment Operations Manager

Customer Fulfilment (CFF) acts as a fully integrated, process-oriented organisat...

Location

China , Shenzhen

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

University degree (Economics, Logistics, Supply Chain Management) or relevant experience and proven performance in logistics/commercial/supply chain management
2-4 years’ working experience in leading people and/or management position (preferable in distribution, retail, logistics or similar) with a proven record of successful strategic leadership delivering both business result and people development
Proven ability to lead, inspire and engage others in a changing environment with a commercial focus balancing efficiency and profitability
Proven analytical skills understanding budget, cost and key performance measurements used to plan, follow up and steer the business and work on plans over several years
Experience of working through others, set priorities, delegate responsibility, and give open and honest feedback
Experience in applying tactical and operational thinking and implementing action plans, providing clear direction and following up goals
Fluent in English, both written and verbal

Job Responsibility

Responsible for securing efficiency, implementing improvements, new operational processes, technologies and ways of working throughout the operations (inbound, replenishment, outbound, services execution) in order to enable an excellent customer and co-worker experience
Responsible to secure a close cooperation and strong communication with Fulfilment Integration team, unit management team or support functions and External Transport/Service Providers, in order to secure the highest goods availability and customer order fulfilment at the lowest possible cost
Accountable to ensure that the Fulfilment Operations team works in compliance with the IKEA code of conduct, all functional relevant Standard Operating Procedures, internal IKEA regulations and local legislation related to health, safety, security, and the environment
Responsible for leading, coaching, developing, and inspiring a high performing Fulfilment Operations team by working closely with Fulfilment Integration team, including communication, flexibility, performance culture, competence development, succession planning, maintaining a work environment which supports equality, diversity and inclusion and well-being
Responsible for the implementation of the Customer Fulfilment Sustainability agenda in the assigned unit operations environment

What we offer

Competence development
Equality, diversity and inclusion
Focus on well-being
Sustainability agenda implementation

Fulltime

Order Management Manager

As the Order Management Manager, you'll own the real-time performance of Babylis...

Location

United States

Salary:

120350.00 - 144420.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

5+ years in order management, fulfillment operations, or supply chain in e-commerce, retail, or logistics environments with experience managing order flow across multiple fulfillment channels (in-house, 3PL, dropship)
2+ years managing exempt-level individual contributors in operational roles, including coaching through performance challenges, setting clear expectations, and developing team capabilities
Experienced working daily in order management systems (OMS) and warehouse management systems (WMS), including troubleshooting order exceptions, managing backlog queues, and understanding system integrations between platforms
Data-driven operator comfortable building and tracking KPIs including backlog aging, order processing time, fulfillment error rates, delivery SLA performance, and customer-facing metrics like reshipment rates
Skilled at managing multi-node fulfillment models where orders route to different facilities or partners based on inventory location, shipping speed, or cost optimization
Strong cross-functional collaborator who partners effectively with Customer Service to resolve order issues, with Supply Chain to optimize inventory allocation, and with 3PL/vendor partners to drive performance improvements
Experienced building and maintaining SOPs that scale—you've created documentation and workflows that new team members can follow and that hold up during high-volume periods
Comfortable operating in ambiguity where you build processes from scratch, make decisions with incomplete information, and iterate based on what's working
Calm under pressure during peak periods, system outages, or vendor performance issues—you can triage quickly, communicate clearly, and keep your team focused on solutions
Proactive problem solver who spots patterns in order exceptions, identifies root causes, and drives fixes rather than just managing symptoms

Job Responsibility

Lead and develop a team of operations specialists responsible for monitoring real-time order performance across Babylist's fulfillment network (internal FC, 3PLs, dropship vendors)
Own operational KPIs including backlog aging, order processing speed, fulfillment error rates, delivery SLA performance, and reshipment root cause metrics
Monitor order backlogs daily across all fulfillment nodes, identify bottlenecks in real-time, and escalate proactively to internal teams and external partners to drive resolution
Partner closely with Customer Service to analyze order issue patterns, identify systemic problems, and implement process or system fixes that prevent recurring issues
Build and maintain scalable SOPs for order exception handling, backlog management, vendor performance tracking, and escalation protocols that support current volume and future growth
Expand operational scope to include returns processing workflows, post-fulfillment order monitoring, and reshipment analysis to reduce customer friction and operational cost
Work cross-functionally with Supply Chain Strategy and Fulfillment teams to optimize order routing logic, improve inventory allocation, and enhance system integrations between OMS, WMS, and vendor platforms
Manage relationships with 3PL and dropship partners, conducting regular performance reviews, setting clear SLA expectations, and driving continuous improvement in service delivery
Develop your team through clear coaching, performance feedback, and growth opportunities—building capability in data analysis, problem-solving, and operational ownership
Champion We Love Our Users in every operational decision, ensuring that speed, accuracy, and care are balanced in how orders are processed and delivered

What we offer

Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning
Competitive salary with equity and bonus opportunities

Fulltime

Operations Manager

Join Our Beauty brand client as an Operations Manager! Are you ready to take you...

Location

United Kingdom , London

Salary:

37000.00 - 43000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Degree in Supply Chain Management, Business, or a related field preferred
3-5 years of experience in Beauty/FMCG supply chain and logistics roles, both D2C and B2B
Strong commercial acumen, with experience in managing budgets, KPIs, and cost control
Proficiency in managing Shopify and advanced Excel skills
Excellent communication and interpersonal skills for effective collaboration
Strong analytical mindset with the ability to propose solutions based on data-driven insights
Proactive attitude, anticipating issues, and taking ownership to drive results

Job Responsibility

Lead Operational Excellence: Oversee and optimise end-to-end operations of order fulfilment and logistics for both D2C and B2B channels
Warehouse Management: Lead and manage the external warehouse team, fostering a collaborative and high-performance culture
Process Improvement: Drive initiatives to enhance efficiency, reduce costs, and elevate customer satisfaction across all touchpoints
Collaborative Forecasting: Work closely with the Supply Chain Manager to deliver accurate sales forecasts and meet customer demand
KPI Ownership: Maintain and report on KPIs for warehouse performance to senior leadership monthly
Compliance: Ensure adherence to UK regulations, health and safety standards, and company policies
Cross-Functional Collaboration: Partner with sales, marketing, and product teams to support exciting new product launches and promotional campaigns
B2B Account Management: Oversee account operations, manage order milestones, and coordinate effectively with supply chain and distributors
Customer Experience Advocate: D2C customer experience by ensuring efficient order processing and high-quality service
Data-Driven Decisions: Utilise data analytics to identify trends, forecast demand, and inform strategic decision-making

Fulltime

Operations Manager

Join Our Client's Team as an Operations Manager! *Advertised by the West End Bra...

Location

United Kingdom , London

Salary:

35000.00 - 40000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Degree in Supply Chain Management, Business, or a related field preferred
3-5 years of experience in Beauty/FMCG supply chain and logistics roles, both D2C and B2B
Strong commercial acumen, with experience in managing budgets, KPIs, and cost control
Proficiency in managing Shopify and advanced Excel skills
Excellent communication and interpersonal skills for effective collaboration
Strong analytical mindset with the ability to propose solutions based on data-driven insights
Proactive attitude, anticipating issues, and taking ownership to drive results

Job Responsibility

Lead Operational Excellence: Oversee and optimise end-to-end operations of order fulfilment and logistics for both D2C and B2B channels
Warehouse Management: Lead and manage the external warehouse team, fostering a collaborative and high-performance culture
Process Improvement: Drive initiatives to enhance efficiency, reduce costs, and elevate customer satisfaction across all touchpoints
Collaborative Forecasting: Work closely with the Supply Chain Manager to deliver accurate sales forecasts and meet customer demand
KPI Ownership: Maintain and report on KPIs for warehouse performance to senior leadership monthly
Compliance: Ensure adherence to UK regulations, health and safety standards, and company policies
Cross-Functional Collaboration: Partner with sales, marketing, and product teams to support exciting new product launches and promotional campaigns
B2B Account Management: Oversee account operations, manage order milestones, and coordinate effectively with supply chain and distributors
Customer Experience Advocate: D2C customer experience by ensuring efficient order processing and high-quality service
Data-Driven Decisions: Utilise data analytics to identify trends, forecast demand, and inform strategic decision-making

What we offer

Exciting Work Environment: Be part of a vibrant, fast-paced industry that thrives on innovation and creativity!

Fulltime

Operations Manager

Join Our Beauty brand client as an Operations Manager! Are you ready to take you...

Location

United Kingdom , London

Salary:

35000.00 - 40000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Degree in Supply Chain Management, Business, or a related field preferred
3-5 years of experience in Beauty/FMCG supply chain and logistics roles, both D2C and B2B
Strong commercial acumen, with experience in managing budgets, KPIs, and cost control
Proficiency in managing Shopify and advanced Excel skills
Excellent communication and interpersonal skills for effective collaboration
Strong analytical mindset with the ability to propose solutions based on data-driven insights
Proactive attitude, anticipating issues, and taking ownership to drive results

Job Responsibility

Lead Operational Excellence: Oversee and optimise end-to-end operations of order fulfilment and logistics for both D2C and B2B channels
Warehouse Management: Lead and manage the external warehouse team, fostering a collaborative and high-performance culture
Process Improvement: Drive initiatives to enhance efficiency, reduce costs, and elevate customer satisfaction across all touchpoints
Collaborative Forecasting: Work closely with the Supply Chain Manager to deliver accurate sales forecasts and meet customer demand
KPI Ownership: Maintain and report on KPIs for warehouse performance to senior leadership monthly
Compliance: Ensure adherence to UK regulations, health and safety standards, and company policies
Cross-Functional Collaboration: Partner with sales, marketing, and product teams to support exciting new product launches and promotional campaigns
B2B Account Management: Oversee account operations, manage order milestones, and coordinate effectively with supply chain and distributors
Customer Experience Advocate: D2C customer experience by ensuring efficient order processing and high-quality service
Data-Driven Decisions: Utilise data analytics to identify trends, forecast demand, and inform strategic decision-making

What we offer

Competitive Salary: £35,000 - £40,000 per annum
Exciting Work Environment: Be part of a vibrant, fast-paced industry that thrives on innovation and creativity

Fulltime

Senior Ad Operations Manager

We’re hiring a Senior Ad Operations Manager to join our all-star NYC team as a k...

Location

United States , New York

Salary:

80000.00 - 100000.00 USD / Year

Glassview Media

Expiration Date

Until further notice

Requirements

4+ years of experience in programmatic advertising focused on video/display, reporting, and partner-side operations
Proven track record executing KPI-driven campaign strategies and delivering on them (ROAS, DR, CTV campaigns is a plus)
Strong familiarity with Campaign Manager, DV360, Adobe Ad Cloud, and other third party environment ad platforms
Comfortable tracking high volumes of data, performing data analysis, and making decisions based on the results
Manage timely status updates with multiple stakeholders, both internal and external
Ability to be nimble and resourceful, work under tight deadlines, and respond to shifting priorities across multiple client accounts
Advanced Excel and data analysis skills with working knowledge of Javascript and HTML in order to troubleshoot
Excel at balancing time spent between strategic initiatives and diving into the details when necessary
Passion for technology, media, advertising, and data
Bachelor's degree or equivalent experience (in data, computer science, digital advertising is a plus)

Job Responsibility

Ensure flawless execution of digital media campaigns
Monitor & analyze campaign performance data to guide KPI-driven optimization strategies, design actionable recommendations, and drive best-in-class performance
Provide comprehensive reporting and analytics throughout campaign lifetime to ensure campaign pacing and performance
Process billing deliverables to create monthly invoices using QuickBooks
Collaborate with VP of Operations to lead a team of Ad Operations Managers towards successful campaign set up, optimization, and KPI fulfillment
Responsible for onboarding Ad Operations Managers, ensuring they understand best practices, become experts in GlassView product offering, and develop fluency in a variety of third party environment ad platforms
Serve as a central point person for existing publisher partners and take initiative on building new relationships
Lead product and process improvements based on a deep understanding of GlassView product offering, advertiser KPIs, and digital media landscape
Develop high-level proficiency in overall processes, procedures, and media systems relative to assigned clients
Seek continuous opportunities to improve process efficiency

Fulltime

LATAM eCommerce Sales Operations Manager

Support Mercado Libre and authorized marketplace resellers by managing merchandi...

Location

Argentina , Buenos Aires

Salary:

Not provided

Cricut

Expiration Date

Until further notice

Requirements

BS in Business, Finance, Retail or related field (or equivalent experience)
High grade in MS Excel/Access abilities
1 – 2 years of replenishment experience
Replenishment experience required
Bilingual in English and Spanish/Portuguese, with strong communication skills in both languages
Strong analytical and problem-solving skills
Detail-oriented with excellent organizational abilities
Effective communicator across teams and functions
Self-starter with a proactive, “go-getter” mindset
Strong time management and prioritization skills

Job Responsibility

Support Mercado Libre and authorized marketplace resellers by managing merchandising categories and retailer inventory levels to ensure timely fulfillment and meet sales objectives
Maximize profitability by achieving inventory turn goals and manage the exit of discontinued products
Successfully manage orders and the flow of goods in alignment with customer-specific requirements, including routing guides
Provide reporting on inventory issues and develop detailed resolutions
Collaborate effectively with Sales and Operations teams to drive performance and resolve problems efficiently
Responsible for managing eCommerce operations and sales support across key Latin American markets, including Argentina, Chile, Peru, Colombia, and Ecuador
Communicate with the Sales, Merchandising, and Operations teams to ensure the accurate and timely ordering and transfer of goods to retail partner stores, distribution centers, and eCommerce channels
Partner with the Order Management and EDI teams to ensure purchase orders are processed accurately and on time
Collaborate with the Sales team to support promotional activities, and provide sales and inventory analyses to manage discontinued products, minimize markdowns, and maintain service level goals
Partner with demand planners, wholesale management, sales, merchandising, operations, and product teams to address inventory-related issues and provide actionable solutions

Fulltime

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