Fulfilment Operations Manager, IKEA

IKEA

Location:
India, Bangalore

Category:
Logistics

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Lead the daily running of fulfilment unit operations, ensuring a safe, efficient, and customer-focused process at the lowest possible cost. Responsible for operational excellence across inbound, replenishment, outbound, and service execution processes.

Job Responsibility:

Lead daily running of fulfilment unit operations ensuring safe, efficient, and customer-focused process at lowest possible cost
Lead, coach, and develop Fulfilment Operations team to secure high performance, engagement, and competence development
Take responsibility for operational excellence across inbound, replenishment, outbound, and service execution processes
Secure efficiency, implement improvements, and introduce new operational processes and technologies
Collaborate closely with Fulfilment Integration team, unit management, support functions, and external partners to ensure goods availability and timely customer order fulfilment
Ensure compliance with IKEA's Code of Conduct, relevant Standard Operating Procedures, and health, safety, security, and environmental regulations
Drive implementation of Customer Fulfilment sustainability agenda within unit operations
Build culture of equality, diversity, inclusion, and well-being while securing succession planning and strong performance culture
Manage operations with flexibility, speed, and simplicity to deliver seamless shopping experiences and great customer value

Requirements:

University degree in Economics, Logistics, Supply Chain Management, or equivalent experience
5 years of leadership experience in logistics, retail, distribution, or similar field
Strong knowledge of customer fulfilment operations, supply chain methods, and end-to-end processes
Proven ability to lead and inspire teams in a changing environment with clear commercial focus
Analytical skills to understand budgets, costs, and key performance indicators
Strong communication skills with ability to build relationships, collaborate across functions, and coach others
Fluency in English, both written and spoken
Passion for IKEA vision, culture, and values with drive to deliver sustainable and customer-focused results

What we offer:

Equal opportunity employer
Work environment free of discrimination and harassment
Commitment to diversity and inclusion
Individualism encouraged

Additional Information:

Job Posted:
September 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Fulfilment Operations Manager