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As Fulfilment Operations Coordinator your responsibilities will include, but are not limited to supervising daily operations, ensuring excellent customer experience, providing team feedback, and contributing to business plan implementation.
Job Responsibility:
Supervising the daily operations of the Fulfilment team to secure efficient and safe goods flow processes, including securing a safe environment for customers and co-workers
Ensuring that every customer has a consistent and excellent shopping experience by motivating the team to provide the highest goods availability through timely executions
Providing feedback on team performance, and analysing and providing effective solutions where needed, to optimise commerciality and secure excellence in operations
Contributing to the implementation of the unit business plan and other action plans including the implementation of the global and national sustainability strategies
Requirements:
An ambassador for keeping the environment safe for our co-workers and customers
Passionate about stock & supply chain, providing excellent stock availability, & our customers life at home
Able to demonstrate excellent communication skills and can influence and communicate effectively on all levels
Equipped with strong attention to detail and the ability to coordinate and support the department team operationally
A true customer advocate who takes pride in the service you and the team provide and are able to act upon customer feedback so they can expect a safe, seamless, sustainable, affordable and fulfilling shopping experience
What we offer:
5 weeks’ Paid Annual Leave
Paid Parental Leave
Family & Community Leave
15% Co-worker discount
Subsidised meals and complimentary drinks in our Co-worker restaurant
Free uniforms provided
Free Co-worker parking
Bonus programme (where eligible)
Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
24/7 access to our Employee Assistance Program for health and wellbeing support