Fulfilment Operations Coordinator, IKEA

IKEA

Location:
Australia, Slacks Creek

Category:
Logistics

Contract Type:
Employment contract

Salary:

30.75 AUD / Hour

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Job Description:

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. This role involves supervising and coordinating daily fulfilment operations, supporting the team, ensuring safety, and contributing to departmental goals.

Job Responsibility:

Engaging and assist customers understanding their needs and providing your knowledge on IKEA products and services to support their purchasing decisions
Coordinating and supervising the daily operations of the Fulfilment Operations team to secure efficient and safe fulfilment processes
Support the team both in planning/leading and performing tasks for major areas of responsibility, such as picking, packing, unloading, loading and replenishment of goods/orders within the agreed KPIs. Whilst fostering a customer-centric mindset
Providing feedback on team performance, analysing, and implementing effective solutions where needed, optimising commerciality, and securing excellence in operations
Contributing to the implementation and achievement of the Fulfilment Operations department goals
Maintain a clean, organised, and safe environment throughout your area of responsibility. Ensuring adherence and compliance of all safety requirements, Standard Operating Procedures (SOP), including securing a safe environment for customers and co-workers
Facilitate onboarding training and on the floor co-worker support to secure competence and the achievement of learning goals within the department

Requirements:

Demonstrated passion for fulfilment operations processes and people’s life at home
Enthusiastic about teamwork and motivating people, with prior experience supporting the daily operations, coordinating breaks, and delegating tasks
A strong advocate for a safe working environment, ensuring that hazards are identified and removed
Excellent communication skills, being able to collaborate with stakeholders at all levels to ensure smooth fulfilment operations
A detail-oriented person who takes a meticulous approach to tasks and processes to enhance the reliability of the function
Energised by continuous learning, with a renew & improve mindset
Proficient computer skills and an ability to learn relevant IKEA IT systems, solutions, and tools

What we offer:

$30.75 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights)
5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
Rosters published 4 weeks in advance
15% Co-worker discount
Subsidised meals and complimentary drinks in our Co-worker restaurant
Free uniforms provided
Free Co-worker parking
Bonus programme (where eligible)
Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
24/7 access to our Employee Assistance Program for health and wellbeing support

Additional Information:

Job Posted:
October 03, 2025

Expiration:
October 16, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Fulfilment Operations Coordinator

IKEA

Location:Australia, Slacks Creek

Category:Logistics

Contract Type:Employment contract