Fulfilment Operations Coordinator

• Support the team both planning/leading and performing tasks for major areas of responsibility, picking, packing, unloading, loading and replenishment of goods/orders within the agreed time with the customer in focus
• Maintain a clean, organized, and safe environment throughout the Fulfilment unit
• Ensure adherence and compliance of all safety requirements, Standard Operating Procedures, and secure proper training across function
• Engage in securing that the Fulfilment Operations Co-workers work in compliance with IKEA Code of Conduct, internal IKEA regulations and local legislation related to health, safety, security, and the environment
• Consistently supports and does follow-up for the onboarding process and resourcing of the Fulfilment Operations team, monitoring progress monthly and identifying specific solutions
• Are responsible for the achievement of the goals decided by the Fulfilment Operations Manager or Team Leader, to support overall fulfilment operations goals and achieve excellence in running operations
• Supervise the daily processes in the assigned area of responsibility, identifying and acting on improvement potentials and ensuring that daily routines are followed
• Secure effective, qualitative, and efficient daily Fulfilment Operations within the assigned area of responsibility by contributing to goal achievement, people, shift, and equipment planning, create co-worker’s quality awareness to prevent and reduce damages, drive the implementation of local business plans/projects, and analyze existing workload to secure daily volume handling and meet seasonal needs
• Offers support and input in setting KPIs in Fulfilment function and annual business objectives, supports in monitoring their achievement, proposes and implements actions for achieving the expected outcome

• Inspired by the IKEA vision, IKEA Leadership and IKEA Culture & Values
• High school diploma or relevant experience and proven performance in logistics/supply chain
• Ability to implement an organized way of working within area of responsibility, planning, and improving daily operations
• Experience in coordinating teams is an advantage
• Orientation towards proposing initiatives, setting priorities, implementing action plans, delegating responsibilities, and providing open and honest feedback, and pursuing objectives
• Excellent skills in the use of computers, digital devices and technologies used in the department
• Good, clear, and concise communication skills
• An approach towards identifying and implementing solutions for all challenges, having in focus business goals and improvement
• Ability to communicate confidently and clearly in Romanian
• Medium knowledge of English, written and conversational
• Available to work also during weekends, early mornings, and late evenings
• Able to handle products up to 25 kg in daily work

Experience in coordinating teams is an advantage