Fulfilment Operations Co-worker Job at IKEA (Richmond, Victoria)

Overnight Fulfilment Operations Co-worker

We're the team behind the scenes that make the IKEA products available to the ma...

Location

Canada , Ottawa

Salary:

20.30 CAD / Hour

IKEA

Expiration Date

Until further notice

Requirements

Skilled in the operation of technical equipment in various settings
Proficient in managing tasks in an agile, multichannel workspace
Experienced in following action plans and working methods under the guidance of managers

Job Responsibility

Effectively perform core and support processes in the assigned area of responsibility
Maintain optimal stock levels by promptly and accurately completing tasks within the designated fulfillment unit operations area
Contribute to the optimization of daily fulfilment unit operations within the assigned area by working in a lean, simple, and cost-conscious manner

What we offer

Wellness days
Extended health, dental, and vision coverage
RRSP with IKEA contribution matching options
Eligibility for annual IKEA bonus incentive plan
Flexible spending account
Life insurance
Merchandise and restaurant discounts
Parental leave
Bereavement leave
Employee assistance program

Parttime

Sales co-worker; Food co-worker; Fulfilment operations co-worker; Fulfilment operations co-worker (overnight)

Our team within IKEA. At IKEA, our vision is to create a better everyday life fo...

Location

Australia , Springvale, Victoria

Salary:

28.31 AUD / Hour

IKEA

Expiration Date

March 03, 2026

Requirements

Passionate about learning and sharing the IKEA product range with customers
Passionate about securing a positive and seamless customer experience through utilising strong customer service skills
Able to remain calm when faced with challenging situations and are pro-active to find solutions
Able to comfortably interact with customers in a polite and friendly manner whilst having a ‘Togetherness’ mindset
Able to work closely with your team and other departments or work independently
Able to prioritise tasks in a fast-paced environment
Demonstrate excellent communication skills and basic computer and systems literacy
Availability to work a rotating roster with a mix of day and evening shifts
Availability to work 3 out of 4 weekends in a month (both Saturday and Sunday)

Job Responsibility

Sales Co-worker: Working a shift range between 8am and 9:30pm
Engaging and assist customers in understanding their needs and providing your knowledge on IKEA products and services
Actively participating in selling products with a positive attitude and contribute to business goals and growth
Maintaining a clean and organised sales area, ensuring all products are properly priced and fully stocked
Building strong relationships with your team and other departments
Food Co-worker: Working a shift range between 7:30am and 9:30pm
Ensuring your area is efficiently maintained in compliance with Food standards
Food preparation, cooking, serving and customer service with a focus on food safety
Processing dishes and maintaining the washing up area and machines
Active selling, cash handling, operation of ovens & fryers

What we offer

5 weeks’ Paid Annual Leave
Paid Parental Leave
Family & Community Leave
15% Co-worker discount
Subsidised meals and complimentary drinks in our Co-worker restaurant
Free uniforms provided
Free Co-worker parking
Bonus programme (where eligible)
Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Parttime

!

Fulfilment Operations Manager

The Fulfilment Operations department secure and execute the excellence in end-to...

Location

Australia , Tempe

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Proven experience (3+ years) in warehouse management, preferably in distribution, retail, logistics or similar
Previous experience (2+ years minimum) demonstrating strong leadership skills and the initiative to coach large sized diverse teams
Proven strategic leadership experience delivering business results and people development with an entrepreneurial approach in a high-volume, structured environment
Thorough understanding of all relevant standard operating procedures for Customer Fulfilment, prioritising the safety of co-workers and customers
Strong analytical skills and an ability to understand budget, cost and key performance measurements and translate them into action plans
Competence in resource planning aligned with potential sales scenarios, forecasts, and fulfilment flow allocation
Effective communication and leadership abilities, with a demonstrated capacity to lead teams, set clear priorities, delegate tasks effectively, and provide constructive feedback when managing performance
The passion to lead with integrity and authenticity, championing IKEA’s values and encouraging your team to embody these principles in their daily work

Job Responsibility

Implementing improvements, new processes, technologies, and ways of working to enhance the customer and co-worker experience
Fostering close cooperation and strong communication with the key stakeholders such as Unit management, support functions, and External Transport/Service Providers to maximise goods availability and customer order fulfilment efficiency
The roles key operational responsibilities include managing all Click and Collect and Home Delivery operations and warehouse management
Ensuring compliance with IKEA code of conduct, Standard Operating Procedures, internal regulations, and local legislation related to health, safety & security within the Fulfilment Operations team
Lead, coach, and developing a high-performing Fulfilment Operations team, cultivating communication, flexibility, and inclusivity
Placing a strong emphasis on nurturing co-worker well-being and managing co-worker performance, competence development and succession planning (in this role you will lead a team of 40+ co-workers through Team Leaders, three direct reports)
Demonstrate a commitment to cost-consciousness, effectively managing resources and operational expenses to maximise efficiency and drive profitability in fulfilment operations

What we offer

5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Bonus programme (where eligible)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
Benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)

Fulltime

Fulfilment Operations Coordinator

Coordinating and supervising daily operations of the Fulfilment Operations team ...

Location

Australia , Marsden Park

Salary:

30.75 AUD / Hour

IKEA

Expiration Date

Until further notice

Requirements

Demonstrated passion for fulfilment operations processes and people's life at home
Enthusiastic about teamwork and motivating people, with prior experience supporting the daily operations, coordinating breaks, and delegating tasks
A strong advocate for a safe working environment, ensuring that hazards are identified and removed
Excellent communication skills, being able to collaborate with stakeholders at all levels to ensure smooth fulfilment operations
A detail-oriented person who takes a meticulous approach to tasks and processes to enhance the reliability of the function
Energised by continuous learning, with a renew & improve mindset
Proficient computer skills and an ability to learn relevant IKEA IT systems, solutions, and tools

Job Responsibility

Coordinating and supervising the daily operations of the Fulfilment Operations team to secure efficient and safe fulfilment processes
Support the team both in planning/leading and performing tasks for major areas of responsibility, such as picking, packing, unloading, loading and replenishment of goods/orders within the agreed KPIs
Providing feedback on team performance, analysing, and implementing effective solutions where needed, optimising commerciality, and securing excellence in operations
Contributing to the implementation and achievement of the Fulfilment Operations department goals
Maintain a clean, organised, and safe environment throughout your area of responsibility
Ensuring adherence and compliance of all safety requirements, Standard Operating Procedures (SOP), including securing a safe environment for customers and co-workers
Facilitate onboarding training and on the floor co-worker support to secure competence and the achievement of learning goals within the department

What we offer

5 weeks' Paid Annual Leave
Paid Parental Leave
Family & Community Leave
Rosters published 4 weeks in advance
15% Co-worker discount
Subsidised meals and complimentary drinks in our Co-worker restaurant
Free uniforms provided
Free Co-worker parking
Bonus programme (where eligible)
Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)

Fulltime

Fulfilment Operations Team Leader

Customer Fulfilment (CFF) is a fundamental part in making IKEA multichannel reta...

Location

China , Foshan

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

University degree (Economics, Logistics, Supply Chain Management) or relevant experience and proven performance in retail and/or logistics role
1-2 years of experience in leading people with proven record of successful leadership delivering both business result and people development
Proven experience in working through others, set priorities, delegate responsibility, and give open and honest feedback
Business-minded approach with a clear customer focus and ability to meet agreed budgets and goals
Good computer skills
Ability to implement structural way of working within the area of responsibility
Ability to communicate confidently and clearly in English
Problem-solving experience

Job Responsibility

Lead the Fulfilment Operations Co-workers in the assigned area of responsibility to secure the highest goods availability, operational readiness always at the lowest possible cost
Take direct lead with identifying, recruiting, retaining, and developing the many talents in the Fulfilment Operations team, to secure a diverse, high performing team that can execute its assigned responsibilities with confidence and secure the future succession
Maintain a clean, organized, and safe working environment throughout the unit and secure that the Fulfilment Operations Co-workers work in compliance with IKEA Code of Conduct, internal IKEA regulations and local legislation related to health, safety, security, and the environment
Secure effective, qualitative, and efficient daily Fulfilment Operations within the assigned area of responsibility by contributing to goal achievement, people, shift and equipment planning, create co-worker’s quality awareness to prevent and reduce damages, drive the implementation of local business plans/projects and analyze existing workload to secure daily volume handling and meet seasonal needs
Support the implementation of the Customer Fulfilment Sustainability agenda in the assigned unit operations environment

Fulltime

Fulfilment Operations Team Leader

Job Description

Location

Italy , S.Giuliano

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Good knowledge of retail and/or logistics processes, tools and working methods
Good knowledge of different leadership styles and how to adapt it according to needs and different situations
Understanding of budget, cost, and key performance indicators and how to use them to plan, follow up and steer the business
Understanding and active usage all IKEA manuals, and the relevant Standard Operating Procedures
Sound understanding of the IKEA Code of Conduct, as well as regulations and legislation relating to health, safety, and security
Knowledge and skills of safe and efficient forklifts' driving working methods according to IKEA rules and local legislation
Ability to communicate in English and Italian

Job Responsibility

Reach excellence in daily running fulfilment unit operations by assigning job duties to co-workers and communicate objectives and goals on a daily basis
Lead, coach and develop the operational teams
Secure all is performed with high quality at lowest possible costs and the customer in focus and always with an everyday safe, sustainable, and healthy work environment in mind
Lead the Fulfilment Operations Co-workers in the assigned area of responsibility to secure the highest goods availability, operational readiness always at the lowest possible cost
Take direct lead with identifying, recruiting, retaining, and developing the many talents in the Fulfilment Operations team, to secure a diverse, high performing team that can execute its assigned responsibilities with confidence and secure the future succession
Maintain a clean, organized, and safe working environment throughout the unit and secure that the Fulfilment Operations Co-workers work in compliance with IKEA Code of Conduct, internal IKEA regulations and local legislation related to health, safety, security, and the environment
Secure effective, qualitative, and efficient daily Fulfilment Operations within the assigned area of responsibility by contributing to goal achievement, people, shift and equipment planning, create co-worker’s quality awareness to prevent and reduce damages, drive the implementation of local business plans/projects and analyze existing workload to secure daily volume handling and meet seasonal needs
Support the implementation of the Customer Fulfilment Sustainability agenda in the assigned unit operations environment

Fulltime

Fulfilment Operation Team Leader

Lead the team behind the scenes that make the IKEA products available to the man...

Location

Italy , Rimini

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Experience as a coordinator of a team and of logistics processes
Good knowledge of retail and/or logistics processes, tools and working methods
Good knowledge of different leadership styles and how to adapt it according to needs and different situations
Understanding of budget, cost, and key performance indicators and how to use them to plan, follow up and steer the business
Understanding and active usage all IKEA manuals, and the relevant Standard Operating Procedures
Sound understanding of the IKEA Code of Conduct, as well as regulations and legislation relating to health, safety, and security
Knowledge and skills of safe and efficient forklifts' driving working methods according to IKEA rules and local legislation
Ability to communicate in English and Italian

Job Responsibility

Reach excellence in daily running fulfilment unit operations by assigning job duties to co-workers and communicate objectives and goals daily
Lead, coach and develop the operational teams
Secure all is performed with high quality at lowest possible costs and the customer in focus and always with an everyday safe, sustainable, and healthy work environment in mind
Lead the Fulfilment Operations Co-workers in the assigned area of responsibility to secure the highest goods availability, operational readiness always at the lowest possible cost
Take direct lead with identifying, recruiting, retaining, and developing the many talents in the Fulfilment Operations team
Maintain a clean, organized, and safe working environment throughout the unit
Secure effective, qualitative, and efficient daily Fulfilment Operations within the assigned area of responsibility
Support the implementation of the Customer Fulfilment Sustainability agenda in the assigned unit operations environment

What we offer

Inclusive work environment
Diverse and supportive climate

Fulltime

Team Leader

We're on the lookout for dedicated and experienced Team Leaders to join our IKEA...

Location

Australia , Slacks Creek

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

2+ years of leadership experience in the retail industry with a proven history of coaching teams and managing performances
Previous retail management experience at a big box retailer or multi-site experience
Strong emotional intelligence, communication skills, and the ability to influence and communicate effectively with customers and stakeholders
Passionate about understanding the customer journey, and how you and your team support in creating a positive shopping experience for our customers
Driven to thrive in a multi-faceted, fast paced environment where you are relentless about delivering the best outcomes for co-worker, customer, and business
Excellent organisational skills, with the ability to manage fluctuating workloads and conflicting priorities to achieve set KPIs
Ability to think creatively and bring fresh ideas to existing business practices with a focus on continuous improvement

Job Responsibility

Lead the daily operations and support co-workers in their daily work to secure a positive and seamless customer journey
Optimise the productivity of the team by leveraging workforce management
Engage and motivate the team to use their knowledge and skills to achieve department goals by setting clear objectives and providing regular feedback and recognition
Ensuring co-workers are actively supported in their daily work and you actively develop, coach and mentor your team through set reviews and on the job conversations
Listening to our customers, supporting them with a customer-centric attitude based on IKEA’s values and always aiming to be an ambassador for the IKEA Customer Meeting Point
Follow up on the department Customer action plan and taking a proactive approach to ensure we are continually focused on achieving the goals
Managing and supporting the day-to-day operations, activities and co-workers of the Fulfilment Operations team including rostering, breaks, and ensuring KPIs are communicated and achieved
Lead the Fulfilment Operations Co-workers in the assigned area of responsibility to secure the highest goods availability, operational readiness always at the lowest possible cost
Maintain a clean, organised, and safe working environment throughout the store and secure that the Fulfilment Operations Co-workers work in compliance with IKEA Code of Conduct, internal IKEA regulations and local legislation related to health, safety, security, and the environment
Continuous improvement and securing effective, qualitative, and efficient daily Fulfilment Operations to guarantee a positive customer shopping experience through quality of products, merchandising and stock accuracy

What we offer

5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
Bonus programme (where eligible)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Fulltime

Fulfilment Operations Co-worker

IKEA

Location:
Australia , Richmond, Victoria

Category:
Logistics

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 01, 2026

Expiration:
March 11, 2026

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