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Fulfilment Operations Co-worker

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IKEA

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Location:
New Zealand , Auckland

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Category:
Logistics

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Contract Type:
Employment contract

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Salary:

29.00 NZD / Hour
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Job Description:

As a Fulfilment Operations Co-worker your responsibilities will include safely and efficiently storing goods, replenishing sales locations, picking, packing, checking, and preparing customer orders for delivery or collection within set KPIs. You will use IKEA systems to manage workflow, support customer enquiries, and contribute to stock availability while following safety procedures.

Job Responsibility:

  • Safely and efficiently storing goods, replenishing sales locations, picking, packing, checking, and preparing customer orders for delivery or collection within set KPIs
  • Using IKEA systems to efficiently manage customer workflow
  • Supporting all customer enquiries with a friendly, helpful, knowledgeable approach as you pick orders in a retail store environment, and hand out click and collect orders to customers
  • Actively contributing to the highest possible stock availability by ensuring accurate replenishment, goods storage, picking, checking, hand out, & return flow, and taking responsibility to follow up discrepancies
  • Ensuring IKEA Standard Operating Procedures (SOPs), rules, and guidelines are followed throughout the process to ensure the safety of both customers and co-workers
  • Frequent lifting and use of manual handling equipment such as pallet jacks, while working safely alongside forklift operations
  • Supporting the wider fulfilment operations team with tasks where required with tasks like goods replenishment

Requirements:

  • Strong interest in supply chain and efficient & safe fulfilment operations
  • A ‘Togetherness’ mindset where you’ll work closely with your team and other departments
  • Collaborative, as well as a high level of autonomy
  • An energetic approach as you will be on your feet all day, frequently lifting, and using manual handling equipment such as pallet jacks
  • Strong customer focus and a friendly, service-based approach
  • Ability to prioritise tasks and communicate well in a fast-paced environment
  • Ability to learn and use internal IT systems to manage workflow
  • A priority on safe work practices and being comfortable with physical work and manual handling, including frequent lifting of flat packed furniture
What we offer:
  • 5 weeks of Paid Annual Leave, Parental Leave Pay, and more
  • 24/7 access to our Employee Assistance Program for health and wellbeing support
  • 15% discount for Co-workers
  • Affordable, nutritious meals with complimentary drinks in our Co-worker Restaurant
  • Provided Co-worker uniform

Additional Information:

Job Posted:
February 10, 2026

Employment Type:
Parttime
Work Type:
On-site work
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