Fulfilment Manager Job at Office Angels (Loughton)

Fulfilment Project Implementation Manager

We are looking for a Fulfilment Project Implementation Manager leading the Fulfi...

Location

China , Shanghai

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

You are a passionate, driven person who is committed to delivering better solutions for Ingka
You have a high commitment to business goals through tangible results and you are motivated by a changing environment
You are energized by working both independently and interdependently across functions and are highly interested in the mix of strategic thinking and driving solution development

Job Responsibility

Responsible for identifying FMS business needs in China, closing the gaps in FMS related operations and system, to set the pre-conditions for FMS in China
Responsible for creating China’s FMS Development Strategy and Deployment Roadmap based on the direction provided by the Global FMS Project Team and alignment in the country
Responsible for building and leading an FMS Development & Deployment
Responsible network based on the decided strategy and the available budget
Responsible for executing the FMS Go-live Work Packages and adapting to China's requirements in collaboration with all major stakeholders involved in the change
Responsible to ensure effective communication, engagement and preparation for a successful delivery and change management in the market
Responsible for providing the Global FMS Team with clear inputs, constant follow up and feedback aimed at improving the FMS development & deployment process in China
Responsible for building and leading the China FMS Implementation Team including all key stakeholders in the market organization involved in the change
Responsible for facilitating the handover process between the Global FMS team and the Country Business Owners once the FMS solution implementation is completed and evaluated

Fulltime

Fulfilment Manager

Are you ready to take the lead in a dynamic and fast-paced environment? We're on...

Location

United Kingdom , Loughton

Salary:

30000.00 - 40000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Strong leadership and organisational skills with the ability to inspire and motivate your team
Proficient in stock control and inventory management
Solid computer skills, including proficiency in Word, Excel, and supply chain software
Excellent communication skills and a keen attention to detail

Job Responsibility

Lead and manage a team of 4, fostering a professional and productive atmosphere
Oversee stock control from ordering to goods inwards, order picking, assembly and despatch operations
Ensure all operations comply with company health and safety policies
Maintain a clean, organised, and efficient working environment to maximise productivity
Monitor and manage inventory levels to prevent both overstock and out-of-stock situations
Implement innovative strategies to enhance inventory management
Review and refine policies and procedures to streamline daily operations
Work closely with senior managers and other departments, including customer service, marketing, and logistics, to support the company's growth plans and ensure smooth operations
Assist during product launches, promotions, and peak times to ensure timely and accurate deliveries

What we offer

20 days holiday + Bank Holidays
pension scheme
company discounts
early Friday finishes

Fulltime

Fulfilment Operations Manager

We're the team behind the scenes that make the IKEA products available to the ma...

Location

South Korea , Goyang-Si

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Interest in home furnishing, people's life at home, and the IKEA product range
Passion for developing people and talent
Drive to exceed goals through people
Passion for logistics and working in a fast-paced and constantly changing retail environment
Understanding of retail logistics performance monitoring and how KPIs are built up and influence each other
Knowledge of working methods to prevent goods' damages during all in-store goods flow processes
Knowledge of effective merchandising principles that make shopping easy and keep sales spaces full and attractive
Experience in creating, following, and maintaining guiding framework documents with internal and/or external stakeholders
Knowledge of supply chain methods, policies, and requirements related to goods transportation and delivery from IKEA warehouses and suppliers to IKEA store and from IKEA units to customer homes
Able to work on weekends, public holidays and between 05:00 and 21:30

Job Responsibility

Collaborate with the Fulfilment Manager, Fulfilment Integration Manager and Sales to optimize store capacity, balancing inbound and outbound volume for efficient fulfilment operations, and planning for future needs
Lead the fulfilment operations team in collaboration with the Store Fulfilment Operations Leader and commercial team to ensure optimal goods availability and efficient order fulfilment
Identify, recruit, retain and develop the many talents in the fulfilment operations team to secure a diverse, competent team that can execute it's assigned responsibilities with confidence and secure the future succession
Uphold IKEA's commitment to environmental sustainability, taking actions that contribute to long-term profitability in a sustainable way
Foster IKEA's values and culture, inspiring colleagues to achieve extraordinary achievements
Ensure the team's compliance with IKEA's code of conduct, internal regulations, and local legislation regarding health, safety, security, and the environment
Guarantee a positive customer shopping experience through effective, quality, and efficient goods flow within the store's processes

Fulltime

Fulfilment Operations Manager

Customer Fulfilment (CFF) acts as a fully integrated, process-oriented organisat...

Location

China , Shenzhen

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

University degree (Economics, Logistics, Supply Chain Management) or relevant experience and proven performance in logistics/commercial/supply chain management
2-4 years’ working experience in leading people and/or management position (preferable in distribution, retail, logistics or similar) with a proven record of successful strategic leadership delivering both business result and people development
Proven ability to lead, inspire and engage others in a changing environment with a commercial focus balancing efficiency and profitability
Proven analytical skills understanding budget, cost and key performance measurements used to plan, follow up and steer the business and work on plans over several years
Experience of working through others, set priorities, delegate responsibility, and give open and honest feedback
Experience in applying tactical and operational thinking and implementing action plans, providing clear direction and following up goals
Fluent in English, both written and verbal

Job Responsibility

Responsible for securing efficiency, implementing improvements, new operational processes, technologies and ways of working throughout the operations (inbound, replenishment, outbound, services execution) in order to enable an excellent customer and co-worker experience
Responsible to secure a close cooperation and strong communication with Fulfilment Integration team, unit management team or support functions and External Transport/Service Providers, in order to secure the highest goods availability and customer order fulfilment at the lowest possible cost
Accountable to ensure that the Fulfilment Operations team works in compliance with the IKEA code of conduct, all functional relevant Standard Operating Procedures, internal IKEA regulations and local legislation related to health, safety, security, and the environment
Responsible for leading, coaching, developing, and inspiring a high performing Fulfilment Operations team by working closely with Fulfilment Integration team, including communication, flexibility, performance culture, competence development, succession planning, maintaining a work environment which supports equality, diversity and inclusion and well-being
Responsible for the implementation of the Customer Fulfilment Sustainability agenda in the assigned unit operations environment

What we offer

Competence development
Equality, diversity and inclusion
Focus on well-being
Sustainability agenda implementation

Fulltime

Fulfilment Operations Manager

The Fulfilment Operations department secure and execute the excellence in end-to...

Location

Australia , Tempe

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Proven experience (3+ years) in warehouse management, preferably in distribution, retail, logistics or similar
Previous experience (2+ years minimum) demonstrating strong leadership skills and the initiative to coach large sized diverse teams
Proven strategic leadership experience delivering business results and people development with an entrepreneurial approach in a high-volume, structured environment
Thorough understanding of all relevant standard operating procedures for Customer Fulfilment, prioritising the safety of co-workers and customers
Strong analytical skills and an ability to understand budget, cost and key performance measurements and translate them into action plans
Competence in resource planning aligned with potential sales scenarios, forecasts, and fulfilment flow allocation
Effective communication and leadership abilities, with a demonstrated capacity to lead teams, set clear priorities, delegate tasks effectively, and provide constructive feedback when managing performance
The passion to lead with integrity and authenticity, championing IKEA’s values and encouraging your team to embody these principles in their daily work

Job Responsibility

Implementing improvements, new processes, technologies, and ways of working to enhance the customer and co-worker experience
Fostering close cooperation and strong communication with the key stakeholders such as Unit management, support functions, and External Transport/Service Providers to maximise goods availability and customer order fulfilment efficiency
The roles key operational responsibilities include managing all Click and Collect and Home Delivery operations and warehouse management
Ensuring compliance with IKEA code of conduct, Standard Operating Procedures, internal regulations, and local legislation related to health, safety & security within the Fulfilment Operations team
Lead, coach, and developing a high-performing Fulfilment Operations team, cultivating communication, flexibility, and inclusivity
Placing a strong emphasis on nurturing co-worker well-being and managing co-worker performance, competence development and succession planning (in this role you will lead a team of 40+ co-workers through Team Leaders, three direct reports)
Demonstrate a commitment to cost-consciousness, effectively managing resources and operational expenses to maximise efficiency and drive profitability in fulfilment operations

What we offer

5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Bonus programme (where eligible)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
Benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)

Fulltime

Fulfilment Operations Manager

On country level, accountable for a high performing store fulfilment and recover...

Location

Mexico , Ciudad de México

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

The IKEA Vision, IKEA Business Idea and IKEA HR Idea motivate me in my daily work
I am interested in home furnishing, people's life at home, and the IKEA product range
I have a passion for developing people and talent
I have a passion for logistics and working in a fast paced, constantly changing retail environment
I am driven to achieve goals through people
I am able to contribute to improving our everyday work with ideas and improvements
I enjoy working as part of my team and together we work towards common goals
I am able to maintain a good work/life balance in my current role
I know the pre-requisites for efficient receiving and replenishment and can coach the stores on this
I understand on shelf availability (OSA) and can support the stores in achieving the goal

Job Responsibility

Support the stores with pre-requisites being in place for the execution of the receiving, storing, replenishment, and customer order fulfilment processes, as well as securing continuous improvement of the operations, with a focus on quality and efficiency to secure the lowest possible operational cost
Contribute to the best possible customer shopping experience by securing efficient fulfilment operations are carried out with a customer focus in mind
Contribute to the overall profitability of the store by supporting each Store Cost Prevention Group in their work lowering costs, increasing customer satisfaction, quality perception and maximizing profits
Support excellence in the store’s recovery and quality processes
Secure that sustainability is integrated in all fulfilment processes (logistics and recovery) with a high level of awareness within the departments
Accountable to lead, coach, and develop an inspiring and motivating work environment within the goods flow and recover matrix
Accountable to secure a seamless cooperation with an effective communication flow to relevant stakeholders within the country as well towards internal business partners
Support the Goods Flow Managers’ creation of an efficient plan of short-term (1 – 3 months) capacity usage in the stores in order to maximize the effectiveness of logistics operations
Contribute to ensuring that country goods flow and recovery teams work in compliance with the IKEA Code of Conduct, internal IKEA regulations and local legislation relating to health, safety, security and the environment
Responsible for capturing and sharing best practices, creating synergies, enabling common ways of working, monitoring relevant performance and by initiating/supporting corrective actions in case of deviations

Fulltime

Order Management Manager

As the Order Management Manager, you'll own the real-time performance of Babylis...

Location

United States

Salary:

120350.00 - 144420.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

5+ years in order management, fulfillment operations, or supply chain in e-commerce, retail, or logistics environments with experience managing order flow across multiple fulfillment channels (in-house, 3PL, dropship)
2+ years managing exempt-level individual contributors in operational roles, including coaching through performance challenges, setting clear expectations, and developing team capabilities
Experienced working daily in order management systems (OMS) and warehouse management systems (WMS), including troubleshooting order exceptions, managing backlog queues, and understanding system integrations between platforms
Data-driven operator comfortable building and tracking KPIs including backlog aging, order processing time, fulfillment error rates, delivery SLA performance, and customer-facing metrics like reshipment rates
Skilled at managing multi-node fulfillment models where orders route to different facilities or partners based on inventory location, shipping speed, or cost optimization
Strong cross-functional collaborator who partners effectively with Customer Service to resolve order issues, with Supply Chain to optimize inventory allocation, and with 3PL/vendor partners to drive performance improvements
Experienced building and maintaining SOPs that scale—you've created documentation and workflows that new team members can follow and that hold up during high-volume periods
Comfortable operating in ambiguity where you build processes from scratch, make decisions with incomplete information, and iterate based on what's working
Calm under pressure during peak periods, system outages, or vendor performance issues—you can triage quickly, communicate clearly, and keep your team focused on solutions
Proactive problem solver who spots patterns in order exceptions, identifies root causes, and drives fixes rather than just managing symptoms

Job Responsibility

Lead and develop a team of operations specialists responsible for monitoring real-time order performance across Babylist's fulfillment network (internal FC, 3PLs, dropship vendors)
Own operational KPIs including backlog aging, order processing speed, fulfillment error rates, delivery SLA performance, and reshipment root cause metrics
Monitor order backlogs daily across all fulfillment nodes, identify bottlenecks in real-time, and escalate proactively to internal teams and external partners to drive resolution
Partner closely with Customer Service to analyze order issue patterns, identify systemic problems, and implement process or system fixes that prevent recurring issues
Build and maintain scalable SOPs for order exception handling, backlog management, vendor performance tracking, and escalation protocols that support current volume and future growth
Expand operational scope to include returns processing workflows, post-fulfillment order monitoring, and reshipment analysis to reduce customer friction and operational cost
Work cross-functionally with Supply Chain Strategy and Fulfillment teams to optimize order routing logic, improve inventory allocation, and enhance system integrations between OMS, WMS, and vendor platforms
Manage relationships with 3PL and dropship partners, conducting regular performance reviews, setting clear SLA expectations, and driving continuous improvement in service delivery
Develop your team through clear coaching, performance feedback, and growth opportunities—building capability in data analysis, problem-solving, and operational ownership
Champion We Love Our Users in every operational decision, ensuring that speed, accuracy, and care are balanced in how orders are processed and delivered

What we offer

Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning
Competitive salary with equity and bonus opportunities

Fulltime

Fulfilment and Replenishment Integration Manager

We're the team behind the scenes that make the IKEA products available to the ma...

Location

India , Pune

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Background in logistics, supply chain management, or equivalent relevant experience
Minimum 2–4 years of leadership experience in distribution, retail, and logistics
Ability to lead, inspire, and engage the team in a changing environment with commercial focus
Analytical skills in understanding budget, cost, and key performance measurements
Experience in applying tactical and operational thinking and implementing action plans
Experience working with others, setting priorities, delegating responsibility, and giving feedback
Fluent in English, both written and verbal

Job Responsibility

Balance range and space capacity with forecasting and ordering
Provide customers with high availability while minimizing costs
Find effective and efficient ways of picking up products for customers
Improve customer experience at IKEA

What we offer

Equal opportunity employer
Work environment free of discrimination and harassment
Encourages individualism
Diverse and inclusive workplace

Fulltime

Fulfilment Manager

Office Angels

Location:
United Kingdom , Loughton

Category:
Logistics

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
June 30, 2025

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