Fulfilment Manager, IKEA

Fulfilment Manager

IKEA

Location:
China, Dalian, Liaoning

Category:
Logistics

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Customer Fulfilment (CFF) is a fundamental part in making IKEA multichannel retailing in reality. To support IKEA in achieving business objectives, CFF acts as a fully integrated, process-oriented organisation with an end-to-end approach to develop our business and deliver results across functions together with our partners.

Job Responsibility:

Responsible for leading, coaching, developing, and inspiring a high performing fulfilment team
Secure a high customer and co-worker satisfaction at lowest possible cost in an omnichannel scope
Accountable for securing excellence in fulfilment operations with focus on retail foundation, services execution, quality, and productivity improvements
Accountable to create a safe and secure working environment
Accountable for driving the Customer Fulfilment part of the unit commercial and growth agenda

Requirements:

University degree (Economics, Logistics, Supply Chain Management) or relevant experience and proven performance in logistics/commercial/supply chain management
3-5 years working experience in a management position (preferable in distribution, retail, logistics or similar)
Proven ability to inspire and engage others as well as record of strategic leadership in a changing environment
Proven record of communicating confidently and clearly and experience of working through others, set priorities, delegate responsibility, and give open and honest feedback
Experience of working as a management team member with proven ability to make a difference by positively influencing the business directly as well as through good collaboration
Analytical skills to understand budget, cost and key performance measurements used to plan, follow up and steer the business and proven record of meeting agreed budgets and goals
Fluent in English, both written and verbal

Additional Information:

Job Posted:
October 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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