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Fulfilment Integration Specialist

https://www.ikea.com Logo

IKEA

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Location:
India , Bangalore

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!

Job Responsibility:

  • Take direct responsibility for a customer-centric and high performing operations within the Fulfilment function by leading, steering, planning, supporting, and following up the operations, the development of the organization as well as cost optimization opportunities
  • accountable for a strong collaboration and co creation with counterparts (commercial team and support functions), on both store/market area and country level
  • Contributing to the planning and execution of Commercial activation at the local and market level
  • Contributing to the execution of Operational Forecasting in the unit in co-operation with commercial partners, by proactively monitoring and highlighting deviations and securing high quality in the operational forecast
  • Secure correct stock accuracy in the unit by proactively monitoring and taking needed actions
  • Contributing to securing optimal Stock structure to reduce avoidable stock, resulting in healthy capacity utilization and low costs
  • Ensure that the goods flow process is executed according to standard operating procedures, including safety and quality measures
  • Collaborate with key stakeholders such as Service Fulfilment and CDC concerning the forward and reverse flow of goods, material handling, replenishment waste management, and handover of click and-collect orders
  • Work closely with the Shop commercial team to ensure that resources are secured to handle the volume as per the forecast and commercial calendar

Requirements:

  • University degree (Logistics, Economics, Business Administration or related) or equivalent working experience in retail/home furnishing/supply chain/customer service
  • Possess good computer skills and high proficiency in Microsoft Office
  • Proven analytical and numeric skills with the ability to identify and address required actions
  • Have experience in problem-solving and process improvement
  • Good knowledge of IKEA processes (retail and/or logistics processes), tools and working methods leading to excellent operations
  • Understanding of customer’s needs, demands and expectations in the local market
  • Possessing knowledge and understanding of KPIs used for success measures for own function
  • Well versed with relevant IT systems/solutions/tools
  • Enjoy applying a tactical and operational approach for analyzing business opportunities from customer/market perspective and inspired by challenging situations
  • Enjoy providing service and support to managers, co-workers, and the organization in order to improve the business with focus on customer satisfaction

Additional Information:

Job Posted:
February 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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