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IKEA Logo IKEA · Logistics

Fulfilment Integration Specialist

India, New Delhi Employment contract · Job Posted May 29, 2026
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Job Description

We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!

Job Responsibility

  • Support and drive customer-centric fulfilment operations with focus on performance and efficiency
  • Contribute to planning and execution of commercial activations at local and market levels
  • Support operational forecasting by monitoring trends, identifying deviations, and improving forecast accuracy
  • Ensure high stock accuracy through proactive monitoring and corrective actions
  • Help maintain optimal stock structure to reduce avoidable stock and operational costs
  • Ensure goods flow processes are executed as per standard operating procedures, including safety and quality measures
  • Collaborate with fulfilment, distribution, and commercial teams for smooth forward and reverse flow of goods
  • Support replenishment processes, waste management, and click-and-collect operations
  • Work closely with commercial teams to ensure proper resource planning based on forecast and commercial calendar
  • Contribute to continuous improvement initiatives for better availability, lead times, operational efficiency, and customer experience across sales channels

Requirements

  • Good understanding of retail, logistics, fulfilment, and customer service operations
  • Understand customer needs, market expectations, and operational excellence standards
  • Comfortable working with KPIs, operational data, and forecasting tools
  • Strong analytical and numerical skills with the ability to identify gaps and solve problems
  • Proficient in Microsoft Office and relevant operational systems/tools
  • Proactive and tactical in handling operational challenges and business opportunities
  • Strong collaboration and stakeholder management skills across teams and functions
  • Experience in process improvement and driving operational efficiency
  • University degree in Logistics, Economics, Business Administration, or related field, or equivalent work experience in retail/supply chain/customer service
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