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As a Fulfilment Co-worker your responsibilities will include, but are not limited to: Picking, packing and checking of products in line with in-store and/or online customer orders within set KPIs. Handing out Click & Collect orders, organising delivery and solving any order issues customers may have such as Delivery fails. Actively contributing to highest goods availability by ensuring accurate replenishment of your assigned area to maintain stock levels and meet the needs of our customers. Ensuring IKEA Standard Operating Procedures (SOPs) rules and guidelines are followed throughout the process to ensure the safety of both customers and colleagues. Using different types of forklifts and machines to complete fulfilment operations tasks. Storing, retrieving, replenishment and internal transportation of stock within the warehouse. Supporting the wider fulfilment operations team with tasks where required such as click and collect handouts.
Job Responsibility:
Picking, packing and checking of products in line with in-store and/or online customer orders within set KPIs
Handing out Click & Collect orders, organising delivery and solving any order issues customers may have such as Delivery fails
Actively contributing to highest goods availability by ensuring accurate replenishment of your assigned area to maintain stock levels and meet the needs of our customers
Ensuring IKEA Standard Operating Procedures (SOPs) rules and guidelines are followed throughout the process to ensure the safety of both customers and colleagues
Using different types of forklifts and machines to complete fulfilment operations tasks
Storing, retrieving, replenishment and internal transportation of stock within the warehouse
Supporting the wider fulfilment operations team with tasks where required such as click and collect handouts
Ability to work before store operating hours (Monday to Sunday 4:00am to 2:00pm)
Passion for optimising fulfilment operations, with an eye to detail
‘Togetherness’ mindset
Ability to collaborate yet also be able to work independently
Energetic approach
Strong customer focus
Ability to prioritise tasks in a fast-paced environment
A safe mindset
Being comfortable with physical work and manual handling, including heavy, repetitive lifting
Nice to have:
Experience driving high-reach forklifts
What we offer:
5 weeks’ Paid Annual Leave
Paid Parental Leave
Family & Community Leave
15% Co-worker discount
Subsidised meals and complimentary drinks in Co-worker restaurant
Free uniforms provided
Free Co-worker parking
Bonus programme (where eligible)
Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
24/7 access to Employee Assistance Program for health and wellbeing support