Fulfilment Administrator

• Build and maintain excellent relationships with customers and suppliers
• Support the successful delivery of fulfilment projects in line with agreed schedules
• Manage and prioritise own workload effectively in a fast-paced environment
• Ensure accurate order processing, reporting, and administration tasks are completed on time
• Work within project budgets and monitor associated spend
• Identify and suggest process improvement opportunities
• Resolve issues efficiently and in line with SLAs
• Provide progression updates and status reports where required
• Support the Team Leader/Manager and other departments as needed
• Ensure all work is completed cost-effectively and to a high standard

• Previous experience in an administrative or fulfilment support role
• Experience managing and prioritising workload effectively
• Accountability for own outputs and meeting deadlines
• Experience working within agreed budgets and monitoring spend
• Issue resolution experience in line with service standards
• Strong focus on data accuracy and reporting
• Experience meeting customer expectations and service delivery targets
• Experience supporting managers and cross-functional teams
• Experience with project costings and invoice reconciliation
• Experience working with IT systems and Microsoft Office packages
• Experience using Sage 200 accounting system (desirable)
• Ability to support the training of new team members
• Hardworking, reliable, and friendly approach
• Excellent organisational and time management skills
• Strong IT skills, including Microsoft Office packages, particularly Excel
• Excellent communication skills, both internal and external
• Ability to build rapport quickly with customers, suppliers, and colleagues
• Ability to work under pressure and multitask while maintaining quality
• Strong problem-solving skills and use of initiative
• Excellent attention to detail with accurate data input and a right-first-time approach
• GCSE Maths and English Grade C / 4 or above

Experience using Sage 200 accounting system

• 25 days holiday plus bank holidays
• A day’s ‘birthday leave’ to be taken within your birthday month
• Opportunity to buy or sell up to 3 days holiday
• Opportunity for hybrid working
• Ability to participate in the Octopus EV salary sacrifice scheme
• Ability to participate in the Cycle to Work Scheme
• Employee Assistance Programme
• Healthshield cash plan with discounts on high street stores
• Free external financial advice – offering support for mortgages, pensions and insurances
• Enhanced family friendly pay
• Free tea, coffee and fruit on all sites
• Opportunity to be involved with Group Colleague Board
• Opportunity to be involved with Quarterly Corporate Events/Charity Involvement