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The Fulfillment Team Lead is a key role responsible for ensuring the fulfillment area operates with zero downtime and uninterrupted flow. This is a non-supervisor role and supports the Production Manager and takes ownership of driving performance, maintaining safety, and optimizing team productivity. The ideal candidate leads by example, makes quick decisions to keep operations moving, and sets a high standard for efficiency and accountability.
Job Responsibility
Oversee all aspects of fulfillment processes, ensuring efficient workflow, adherence to schedules, and high-quality output
Actively support the Quality Control (QC) when needed
Ensure a safe, clean, and organized work environment at all times
Keep the fulfillment line running with zero downtime and no workflow interruptions
Learn and apply proper labeling practices and accuracy standards
Proactively shift team members as needed to eliminate bottlenecks or slowdowns
Monitor and address excessive cell phone usage, idle time, or distractions
Support inventory control processes and accuracy
Requirements
High school diploma or equivalent required
Bachelor's degree preferred
Strong attendance and reliability
Excellent communication skills, both verbal and written
Fast, practical problem-solving mindset under pressure
Self-motivated and able to work independently
Confident leadership with a hands-on approach
Highly organized, with strong time and task management