Fulfillment Strategy and Ops Associate

• Lead regional outbound operations by overseeing the daily fulfillment lifecycle, ensuring 3PL partners meet strict SLAs for order processing, packaging quality, and carrier handoffs
• Oversee regional fulfillment and outbound shipping budgets, identifying and executing on opportunities to reduce Cost per Order through zone skipping, carrier diversification, and packaging optimization
• Direct fulfillment analytics by partnering with the Data/Systems team to build and maintain dashboards tracking key performance drivers, including OTIF (On-Time In-Full) and shipping margin leakage
• Collaborate on new product launches and seasonal surges, modeling fulfillment costs and ensuring regional infrastructure is prepared for volume spikes and unique handling requirements
• Drive the evolution of outbound routing guides, prioritizing cost-effective carrier selection while maintaining the Estimated Delivery Date (EDD) promised to the customer
• Integrate exception and recovery data into the continuous improvement process, analyzing failed delivery trends to identify root causes and implement corrective actions that reduce reshipment costs
• Mentor junior coordinators on analytical rigor, coaching the team on how to use logistics data to justify operational changes and negotiate with regional vendors
• Lead the strategy for regional reverse logistics and cross-border distribution (e.g., US-to-Canada), optimizing for both tax compliance and customer transit times

Bachelor's degree in Supply Chain, Finance, Business Analytics, or a related field. 5+ years of progressive experience in E-commerce fulfillment, 3PL management, or outbound logistics. Strong financial acumen with proven experience managing logistics budgets, conducting freight bill audits, and performing cost-benefit analyses. Exceptional analytical skills and a data-driven mindset, with the ability to navigate ERP/WMS data and translate spreadsheets into strategic narratives for leadership. Excellent communication and stakeholder management skills, with the ability to speak the language of both the warehouse floor and the finance department. A proven ability to solve complex operational problems while maintaining a relentless focus on the customer experience and organizational profitability.

• Advanced proficiency in Excel (Power Query/VBA) or SQL for independent data extraction and reporting
• Experience with Shopify's back-end fulfillment logic and its integration with global 3PL networks
• Familiarity with Total Landed Cost modeling and international VAT/Tax implications on regional fulfillment

Equity in the form of RSUs