Fulfillment Specialist

• Assist in overseeing global order fulfillment, which includes processing incoming orders, validating the accuracy of purchase order contents, and coordinating with our warehouses to ensure timely dispatch
• Process incoming returns from our customers and warehouse. This includes receiving, categorizing, and initiating refurbishment processes
• Communicate order and return status updates to customers and internal stakeholders via email, phone, and in person
• Work with the larger operations (global operations, supply chain) team to support inbound and outbound shipments, escalations and exceptions
• Collaborate with Finance on various returns / orders issues
• Take on other projects and tasks to help support Verkada operations

• +2 years minimum experience in office fulfillment administration
• Email handling and order entry experience in high volume environment
• Proficient with both written and verbal communication (email, phone, in person). Knowledge of email etiquette is required
• Ability to complete tasks and projects independently with minimal supervision, requiring self-discipline, self-motivation, and ability to manage time effectively
• Must be able to pass a customer service assessment
• Bachelor's Degree preferred

Netsuite and Salesforce experience

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under most plans and 100% for family premiums
• Private medical and dental coverage
• Paid parental leave policy & fertility benefits
• Retirement saving options
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
• Wellness/fitness benefits
• Professional development stipend
• Healthy lunches provided daily
• Commuter Benefits