Fulfillment Specialist

• Maintain a proper & updated e-filing system with regards to orders/sales/customer references
• Sales coordination which includes and not restricted to updating reference installed base, dealer's pending orders, delivery dates
• Customer Relations Management which includes handling customer complaints, receivables, inquiries, short shipments, commission payable to dealers
• Taking ownership of customers issues and following problems through to resolution
• Managing end-users/dealers expectation of delivery dates against factory's output dates
• Handle from the placement of orders, refunds or warranty replacement through to shipment completion
• Conduct weekly conference calls or ad-hoc basic with HQ production planner to ensure timely delivery of finished orders, backlog issues and other essential commercial issue
• Assist in consolidating sales reports, order reports on weekly basis
• Accountable for maintaining a tracking system in orders/sales to ensure the deliverables are in line with forecasted numbers
• Assist in Contract Management
• Organize the distributors performance, sell in/out, purchase target and performance letter
• Sales coordination which includes and not restricted to consolidate & preparation documents/ letter of authorization for the projects or tenders
• Follow up with HQ service team on any technical issue from dealers
• Assist Area Managers in organizing of training/workshops, logistics and coordinating with hotels (inclusive of outside Singapore) for suitable sites, venues (if needed)

• Bachelor Degree in in Business Administration
• Minimum of 4 years of experience for customer service, and commercial / production operations is essential
• Experience in handling international logistics and shipping documents
• Experience in Distributor Management
• Proficient in the use of MS office application and knowledge of any MRP system is advantageous (preferably JDE/ SAP)

knowledge of any MRP system is advantageous (preferably JDE/ SAP)