Fulfillment Performance Specialist Job at PHIL

Specialist - eCommerce Processing

The e-Commerce Processing Specialist ensures accurate client order fulfillment b...

Location

United States , Dayton

Salary:

20.20 - 22.58 USD / Hour

Assessfirst

Expiration Date

Until further notice

Requirements

2-3 years of relevant experience, including internships or work in a similar role/department
High School Diploma required
BS/BA preferred but not mandatory
Strong verbal and written communication skills in English
bilingual (Spanish/English) preferred
Exceptional attention to detail and organizational abilities
Active learner who can absorb new information and effectively communicate changes to team members
Ability to work independently with minimal supervision and adapt quickly to changing business needs
Demonstrates urgency and accountability when addressing, researching, and resolving client order inquiries
Self‑motivated, with the ability to collaborate effectively in a team or manage projects independently

Job Responsibility

Ensure accurate client order fulfillment by following all guidelines and compliance requirements
Manage the daily workflow of customer orders, including printing, sorting, scanning, matching, and distributing pick tickets
Help allocate resources to maximize outbound shipments
Prepare shipping documents
Reconcile NOVA orders with direct leader
Report any unshipped orders by end of day
Handle company assets with care, performing duties in receiving, picking, packing, shipping, and inventory control
Assist with training for new employees
Support with printing of pick tickets and sorting, scanning, and matching of e-Commerce client orders
Assist with adherence to departmental daily shipping cutoffs

What we offer

Commission and bonus incentives based on sales performance
Medical, Dental, Vision, Life Insurance and Disability
Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
Paid Parental leave and transition time
401(k) and Roth Retirement plan with company matching and profit sharing
Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
Product discount and EAP resources
Access to Calm App, Health Advocate, Family Building Support

Fulltime

Order Management Manager

As the Order Management Manager, you'll own the real-time performance of Babylis...

Location

United States

Salary:

120350.00 - 144420.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

5+ years in order management, fulfillment operations, or supply chain in e-commerce, retail, or logistics environments with experience managing order flow across multiple fulfillment channels (in-house, 3PL, dropship)
2+ years managing exempt-level individual contributors in operational roles, including coaching through performance challenges, setting clear expectations, and developing team capabilities
Experienced working daily in order management systems (OMS) and warehouse management systems (WMS), including troubleshooting order exceptions, managing backlog queues, and understanding system integrations between platforms
Data-driven operator comfortable building and tracking KPIs including backlog aging, order processing time, fulfillment error rates, delivery SLA performance, and customer-facing metrics like reshipment rates
Skilled at managing multi-node fulfillment models where orders route to different facilities or partners based on inventory location, shipping speed, or cost optimization
Strong cross-functional collaborator who partners effectively with Customer Service to resolve order issues, with Supply Chain to optimize inventory allocation, and with 3PL/vendor partners to drive performance improvements
Experienced building and maintaining SOPs that scale—you've created documentation and workflows that new team members can follow and that hold up during high-volume periods
Comfortable operating in ambiguity where you build processes from scratch, make decisions with incomplete information, and iterate based on what's working
Calm under pressure during peak periods, system outages, or vendor performance issues—you can triage quickly, communicate clearly, and keep your team focused on solutions
Proactive problem solver who spots patterns in order exceptions, identifies root causes, and drives fixes rather than just managing symptoms

Job Responsibility

Lead and develop a team of operations specialists responsible for monitoring real-time order performance across Babylist's fulfillment network (internal FC, 3PLs, dropship vendors)
Own operational KPIs including backlog aging, order processing speed, fulfillment error rates, delivery SLA performance, and reshipment root cause metrics
Monitor order backlogs daily across all fulfillment nodes, identify bottlenecks in real-time, and escalate proactively to internal teams and external partners to drive resolution
Partner closely with Customer Service to analyze order issue patterns, identify systemic problems, and implement process or system fixes that prevent recurring issues
Build and maintain scalable SOPs for order exception handling, backlog management, vendor performance tracking, and escalation protocols that support current volume and future growth
Expand operational scope to include returns processing workflows, post-fulfillment order monitoring, and reshipment analysis to reduce customer friction and operational cost
Work cross-functionally with Supply Chain Strategy and Fulfillment teams to optimize order routing logic, improve inventory allocation, and enhance system integrations between OMS, WMS, and vendor platforms
Manage relationships with 3PL and dropship partners, conducting regular performance reviews, setting clear SLA expectations, and driving continuous improvement in service delivery
Develop your team through clear coaching, performance feedback, and growth opportunities—building capability in data analysis, problem-solving, and operational ownership
Champion We Love Our Users in every operational decision, ensuring that speed, accuracy, and care are balanced in how orders are processed and delivered

What we offer

Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning
Competitive salary with equity and bonus opportunities

Fulltime

Ad Operations Specialist

The ideal candidate has strong ad operations experience, including campaign acti...

Location

United States , New York; San Francisco; Chicago

Salary:

95500.00 - 118000.00 USD / Year

Uber

Expiration Date

Until further notice

Requirements

3+ years' experience in Ad Operations, preferably within a digital or technology focused business
Experience working with Google Ads Manager (GAM) or similar program
Experience working with Google Shopping Ads
Experience with tag management and third party trackers, MMP & Ad Verification partners
Bachelor's degree

Job Responsibility

Deliver flawless ad execution for our Rider and Eats apps advertising products
Own holistic campaign setup, ad trafficking, QA and troubleshooting across an assigned Sales Pod
Coordination of offshore ad operations specialists to guarantee campaign success and performance
Function as ad operations consultant for Partner Managers to ensure campaign fulfillment and performance along with upsell proposals
Monitor patterns and collect feedback to proactively surface proposals to improve quality, productivity and efficiency
Participate in cross-functional team decisions including new product launches and testings
Work with Product and Engineering to identify changes to internal Ad systems/tools that reduce the occurrence and impact of bottlenecks
Devise strategies to improve ways of working with partner teams, increasing efficiency and quality of ad campaigns

What we offer

Eligible to participate in Uber's bonus program
May be offered an equity award & other types of comp
All full-time employees are eligible to participate in a 401(k) plan
Eligible for various benefits

Fulltime

New

After-hours Fulfillment Operations Specialist

LoadUp is seeking a highly organized and proactive Fulfillment Operations Specia...

Location

Salary:

Not provided

LoadUp

Expiration Date

Until further notice

Requirements

1 - 3 years of experience in operations coordination, logistics, customer support, or gig economy fulfillment
Remote weekend availability is preferred
Strong multi-tasking and time management skills
comfortable managing live workflows with shifting priorities
Excellent verbal and written communication, especially in high-pressure situations
Confidence in making quick decisions based on standard policies or judgment calls
Proficiency with CRM, dispatching platforms, or support ticket systems is preferred
Bilingual proficiency (Spanish/English or other languages) is highly valued

Job Responsibility

Monitor and manage the live job queue to ensure timely job acceptance, assignment, and completion
Dispatch jobs and handle real-time adjustments, including reassignment and escalation, to maintain service continuity
Serve as the first point of contact for Loaders to provide support, resolve issues, and ensure a smooth job fulfillment experience
Troubleshoot operational issues such as delays, scheduling conflicts, missed pickups, and customer concerns regarding active orders
Escalate urgent issues to senior team members while taking quick action to minimize disruptions
Ensure performance goals are met, including fulfillment rates, on-time arrivals, and service quality benchmarks
Follow standard operations procedures and fulfillment playbooks for handling open or unassigned orders
Document and report recurring issues Loaders face, contributing insights to improve the platform experience
Collaborate with Customer Service and Loader Development teams to align on job updates and service quality standards

What we offer

Competitive Compensation with Monthly Bonus Opportunities
Comprehensive Health & Wellness Benefits – Medical, Dental, Vision, and Life Insurance
Flexible Spending & Savings Options – FSA or HSA accounts
Generous Paid Time Off
401(k) with 5% Company Match
Employee Recognition Program
Monthly Lifestyle Stipends
Referral Rewards Program
Growth with Purpose

Fulfilment Integration Specialist

We’re the team behind the scenes that make the IKEA products available to the ma...

Location

India , Bangalore

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

University degree (Logistics, Economics, Business Administration or related) or equivalent working experience in retail/home furnishing/supply chain/customer service
Possess good computer skills and high proficiency in Microsoft Office
Proven analytical and numeric skills with the ability to identify and address required actions
Have experience in problem-solving and process improvement
Good knowledge of IKEA processes (retail and/or logistics processes), tools and working methods leading to excellent operations
Understanding of customer’s needs, demands and expectations in the local market
Possessing knowledge and understanding of KPIs used for success measures for own function
Well versed with relevant IT systems/solutions/tools
Enjoy applying a tactical and operational approach for analyzing business opportunities from customer/market perspective and inspired by challenging situations
Enjoy providing service and support to managers, co-workers, and the organization in order to improve the business with focus on customer satisfaction

Job Responsibility

Take direct responsibility for a customer-centric and high performing operations within the Fulfilment function by leading, steering, planning, supporting, and following up the operations, the development of the organization as well as cost optimization opportunities
accountable for a strong collaboration and co creation with counterparts (commercial team and support functions), on both store/market area and country level
Contributing to the planning and execution of Commercial activation at the local and market level
Contributing to the execution of Operational Forecasting in the unit in co-operation with commercial partners, by proactively monitoring and highlighting deviations and securing high quality in the operational forecast
Secure correct stock accuracy in the unit by proactively monitoring and taking needed actions
Contributing to securing optimal Stock structure to reduce avoidable stock, resulting in healthy capacity utilization and low costs
Ensure that the goods flow process is executed according to standard operating procedures, including safety and quality measures
Collaborate with key stakeholders such as Service Fulfilment and CDC concerning the forward and reverse flow of goods, material handling, replenishment waste management, and handover of click and-collect orders
Work closely with the Shop commercial team to ensure that resources are secured to handle the volume as per the forecast and commercial calendar

Fulltime

Order Fulfilment Specialist

Job Description: Main Duties and Responsibilities: Provide high quality customer...

Location

Philippines , Pasay City

Salary:

Not provided

Airbus

Expiration Date

Until further notice

Requirements

Degree in Business, Supply Chain, Logistics, Aerospace or have relevant working experience
Understanding aviation business specifically in the area of spares supply chain management
Technical and process oriented background with the ability to understand and interpret technical documentation
Ability to understand your customer to develop and propose creative solutions
Flexible, able to work under pressure with tight deadlines and successfully deal with unexpected situations / issues
Strong knowledge of data analysing applications such as databases and Microsoft Excel
Working knowledge of SAP R/3

Job Responsibility

Provide high quality customer service towards IMS customers
Understand customer requirements and transform into fulfilment actions
Act as the primary interface between the customer and the internal organisation for all aspects of the order management process
Monitor open customer orders, proactively drive the internal organisation and manage customer expectation with regards to delivery dates
Seek alternative and innovative solutions to ensure on-time delivery of customer orders
Inform relevant stakeholders proactively on order status, especially for delays or critical parts
Coordinate clarification of technical and commercial queries utilising Airbus Technical Documentation and/or liaising with Airbus technical, engineering or commercial departments
Hand over relevant tasks and related information to the 24/7 backup organisation
Provide timely, high quality responses to customer and internal requests
Monitor key performance indicators (KPIs) related to material order activity

Fulltime

Wild Operations Specialist

This role will join our US Fulfilment team for Wild at Unilever. Getting our pro...

Location

United States , Hoboken

Salary:

71400.00 - 107200.00 USD / Year

Unilever

Expiration Date

Until further notice

Requirements

1+ years of Operations experience (Supply Chain, Fulfilment, warehousing, logistics, transportation)
B. A. degree required
Previous experience managing and influencing internal & external stakeholders
Growth mindset and naturally intellectually curious
Organizational & analytical skills
Time management skills
Self-starter with a positive and proactive attitude
Great attention to detail and a constant drive to improve the status quo

Job Responsibility

Fulfilment management: Relationship management with external fulfilment providers
Fulfilment & Logistical excellence: Oversee fulfilment and delivery of DTC and retail orders across multiple countries
Liaising with external partners and customers
Launch management: Oversee operational preparation for DTC product launches and Retail pipefill
Process excellence: Adhere to and improve standard operating procedures (SOPs)
Data & Reporting: Report on the performance of our fulfilment partners against KPIs
Systems management: Maintain a smooth flow of orders through our ERP system to our warehouse systems
Cross team collaboration: Work in cross-functional teams
Data analysis: Support with ad-hoc data analysis

What we offer

Bonus eligible
Long-Term Incentive (LTI) eligible
Eligible to participate in benefits plan (health insurance, retirement savings, life insurance, disability, parental leave, sick leave, paid vacation, holidays, voluntary benefits)

Fulltime

Fleet Specialist Team Lead

As the Team Lead you will manage a team of Fleet Specialists and work together t...

Location

Norway , Oslo

Salary:

Not provided

Voi Technology

Expiration Date

Until further notice

Requirements

2+ years of previous work experience in a similar role
Experience managing a team of people
A valid driver's licence for Norway
General understanding of digital work tools (MS-office, G-Suite)
Fluent in English
Pragmatic and responsible team-player
Ability to fulfil tasks and solve problems independently
Performance oriented with motivation to exceed targets

Job Responsibility

Manage a team of Fleet Specialists
Ensure operational excellence to keep vehicles available
Provide organised shifts and manage team performance
Implement new procedures and SOP's
Ensure high quality standard for vehicles in the field
Maintain and repair Voi’s fleet of vehicles
Schedule and plan work effectively including shift planning
Oversee work done by team in warehouse or field
Be guardian of physical assets and extend vehicle lifetime
Ensure team adheres to Health & Safety procedures

What we offer

Work with great colleagues and in an enriching work environment
Use our scooters free of charge
Exciting opportunities for further development in and with the company
Join the micromobility-revolution and be part of creating sustainable cities

Fulfillment Performance Specialist

PHIL

Location:
United States

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 18, 2026

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Location:United States

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Job Description:

Job Responsibility:

Requirements:

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