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Fulfillment Performance Specialist

United States 80000.00 - 100000.00 USD / Year · Job Posted February 18, 2026
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Job Description

We’re seeking a strong independent contributor who can work cross‑functionally, monitor network performance, and help drive operational improvements across our fulfillment network. This person will track key metrics, identify issues early, support routing and capacity decisions, and communicate insights clearly to a wide range of stakeholders. This is an analytical, detail‑oriented operations role — not a technical engineering role.

Job Responsibility

  • Monitor daily network metrics, identify anomalies, and escalate issues as needed
  • Build and maintain dashboards and scorecards for operational decision-making
  • Prepare and report on KPIs for executive weekly and quarterly business reviews (WBRs/QBRs)
  • Support routing configurations and recommend adjustments based on volume trends and capacity utilization
  • Translate data into actionable recommendations for cross-functional stakeholders
  • Coordinate setup, timelines, and deliverables for new program launches
  • Monitor early performance, identify risks, and drive post-launch optimization
  • Lead small to medium operational projects from planning through execution
  • Manage timelines, dependencies, and stakeholder alignment while documenting outcomes
  • Partner with fulfillment, partner support, and operations teams to troubleshoot routing and performance issues
  • Assist with transfer-out strategy planning and execution
  • Contribute to process improvements and standard operating procedures

Requirements

  • Bachelor’s degree or equivalent experience
  • 3–5 years in operations, business analysis, supply chain, or a similar role
  • Comfortable working with data (Excel, Sheets, or basic BI tools)
  • Experience building dashboards or reports (Looker, Tableau, or similar)
  • Strong communication skills — able to simplify complex information
  • Strong problem‑solving and organizational skills
  • Ability to work independently and manage multiple priorities

What we offer

  • Ground floor opportunity with one of the fastest-growing startups in health-tech
  • Fully remote working environment
  • Competitive compensation (commensurate with experience)
  • Full benefits (medical, dental, vision)
  • 401(k) contribution opportunity
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