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Fulfillment Center People Operations Coordinator

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Babylist

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Location:
United States , Commercial Point, OH

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Category:
Human Resources

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Contract Type:
Not provided

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Salary:

35.00 USD / Hour
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Job Description:

The Fulfillment Center People Operations Coordinator is a critical team member responsible for ensuring smooth and efficient HR operations in our warehouse. This role blends administrative precision with people-first support to maintain compliance, enhance the employee experience, and keep the People Ops team running like a well-oiled machine. From onboarding new hires to managing employee data and communications, this position ensures everything is organized, accurate, and employee-focused.

Job Responsibility:

  • Prepare onboarding: Launch system packets, send welcome emails, facilitate Day 1 orientation, and ensure smooth pre-hire and new-hire experiences
  • coordinate with IT and staffing agencies as needed
  • Support employee lifecycle: Manage processes from onboarding and orientations to promotions, pay changes, separations, and offboarding
  • Serve employees: Act as the first point of contact for employee questions, providing timely, bilingual (English/Spanish) support on benefits, systems, policies, and other people-related questions, escalating when needed
  • Manage helpdesk: Oversee service tickets, troubleshooting, garnishments, canned responses, and process improvements
  • Launch communications: Manage employee updates and newsletters via the Community platform
  • Coordinate experiences: Plan celebrations, distribute swag, and update bulletin boards to strengthen employee engagement
  • Partner with vendors: Work with Marketplace, Cintas, and other vendors to support operational needs as needed
  • Distribute resources: Print and share welcome packets, benefit flyers, and employee materials
  • Audit data: Ensure accuracy and integrity of employee records across systems with monthly data checks
  • Support transactions: Manage background checks, conversions, promotions, manager changes, transfers, and tenure-based pay increases
  • Prepare paperwork: Handle documentation for promotions, pay changes, separations, and onboarding/offboarding processes
  • maintain personnel files
  • Maintain systems: Configure platforms for performance review cycles and keep HR dashboards current (onboarding, offboarding, immigration, people changes)
  • Audit staffing: Conduct weekly reviews of agency rosters and attendance logs, ensuring PTO alignment
  • Administer compliance: Oversee I-9 forms, E-Verify cases, and EAD tracking
  • Support training: Manage rosters for benefits and anti-harassment training, providing backup as needed
  • Handle administration: Complete employment verifications, compliance paperwork, filing, and visitor management
  • Troubleshoot issues: Identify and resolve problems as they arise, escalating or optimizing processes where needed
  • Drive improvements: Seek opportunities to increase efficiency and employee satisfaction across People Ops
  • Maintain SOPs: Keep workflows, SOPs, and resource materials up to date for consistency and accuracy

Requirements:

  • Flexible and Adaptable: Open to occasionally coming in on other shifts as needed and comfortable navigating periods of undefined processes
  • Detail-Oriented: Exceptional attention to detail to maintain accurate employee data and documentation
  • Organized: Fail-proof organizational system and can manage multiple tasks simultaneously
  • Tech-Savvy: Comfortable using and learning HR systems and tools, and troubleshooting technical issues
  • Proficient in HRIS systems (Paylocity a plus), Google Drive, and office technology
  • Resourceful: Have a “figure it out” mindset
  • Feedback-Driven: Open to giving and receiving feedback
  • Discrete: Handle sensitive employee data with the utmost confidentiality
  • HR Expertise: 2–5 years of administrative HR experience
  • Solid understanding of compliance requirements (such as I-9s, E-Verify, and EAD tracking), basic OH and federal labor laws, and how employer benefit plans work
  • Provide back-up support to the Office Manager on vendor coordination, facilities, and supply management when needed
  • AI Forward: Comfortable and enthusiastic about working in an AI-forward environment where AI tools are part of daily operations
What we offer:
  • Company-paid medical, dental, and vision insurance
  • Retirement savings plan with company matching and flexible spending accounts
  • Generous paid parental leave and PTO
  • Remote work stipend to set up your office
  • Perks for physical, mental, and emotional health, parenting, childcare, and financial planning
  • Competitive salary with equity and bonus opportunities

Additional Information:

Job Posted:
December 06, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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