Ft Team Leader

• Boutique Specialist Training & Coaching
• Ensure that all new and current employees are fully proficient and compliant with Nespresso standards
• Conduct training for new employees on: Nessoft system usage, Machine operation and Coffee knowledge
• Provide guidance on - Mystery Shopper scripts, Key B2B points to communicate to guests and Nespresso policies and procedures
• Train staff on Cash handling procedures, Tax exempt and on Return management procedures
• Set the training agenda for on-boarding new employees
• People Management & Team Development
• Support the manager in daily staff oversight, scheduling, and positive team reinforcement
• Develop a schedule for the staff to assist in daily Boutique tasks and responsibilities
• Assist Manager in setting work schedules
• Communicate a clear understanding of the Company’s values
• Lead Role play sessions
• Provide employee recognition for team success
• Assist the team where and when needed
• Perform any other job-related duties
• Stock Management, Operations & Reporting
• Ensure the boutique is in stock with all supplies
• Submit and process stock transfers
• Process returns
• Report stock deficiencies to the manager
• Maintain an understanding of the Boutique Budget for Decoration and Tasting products
• Prepare and review daily and weekly reporting on machine and capsule sales
• Meet with the Manager on a weekly basis to review performance and operations

• 2 years of experience in training leadership, customer relations, and sales
• Expertise in oral communication tailored to various customer profiles
• Proven experience in team management
• Strong proficiency in Microsoft Office, IT phone systems, and data analysis
• Skilled in prioritizing tasks effectively
• Strong analytical abilities and attention to detail
• Proven ability to handle challenging customer interactions

Passion for our products, with a particular interest in coffee

• Competitive salary of $21.00 + quarterly bonus
• Nespresso coffee machine
• Monthly credit on coffee capsules and discount on accessories for employees
• Access to Randstad Advantage insurance program
• Excellent training and development programs
• The opportunity to develop your career with Nestlé Canada