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FSR+ is an online service reservation software tool built and maintained to enhance the customer’s experience. As an FSR+ Market Specialist at MSX, you will work with the Market Area Managers and Field Coaches to assist/lead various tasks to ensure successful launch and sustainment of automotive Dealerships on the FSR+ platform. The FSR+ Market Specialist must have the ability to advantageously present and mentor end users for their designated area of a dealer network. The main priorities of FSR+ are to install dealers on the FSR+ tool along with providing on-going support to maximize dealer adoption and utilization.
Job Responsibility:
Work with the Market Area Managers and Field Coaches to assist/lead various tasks to ensure successful launch and sustainment of automotive Dealerships on the FSR+ platform
Install dealers on the FSR+ tool along with providing on-going support to maximize dealer adoption and utilization
Ensure all dealer personnel have the support they need to effectively use the software
Develop Pre-Visit (Sustainment) Packets for the FSR+ Field Coach
Establish clear and concise action plans to help increase the efficiency and utilization of FSR+ tool
Leverage the use of our Remote Experience tools in conjunction with FSR+ to build a strong, committed dealer base
Monitor dealer’s performance
Access to Flash Ops Report / Qlik Sense
Trend Analysis – how is the dealership tracking using FSR?
Increasing or decreasing usage month over month
What conversations can we have with these numbers?
Requirements:
A reliable vehicle
Experience analyzing data and building action plans
Comfortable with technology
Teaching mindset, always asking “how can we make this better”
Nice to have:
College degree or currently working towards a degree
Previous experience as a teacher, educator, or in a trainer role