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Fsa lead barista

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Boston Children's Hospital

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Location:
United States , Boston

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Category:
Gastronomy

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Contract Type:
Employment contract

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Salary:

19.06 - 27.64 USD / Hour
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Job Description:

Creating the Starbucks Experience for the customers by providing them with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment within the hospital setting.

Job Responsibility:

  • Lead and oversee the work of Food Service Assistant II –Barista
  • Assign and monitor completion of routine tasks, providing instruction and guidance in performance of job duties
  • Train all new baristas on the barista basics program (about one month of training per new employee)
  • Manage rest breaks, inventory, tasks, temperature taking and record keeping
  • Manage the pull to thaw system for baked goods and sandwiches
  • Take care of voids, customer disputes and perform service recoveries
  • Train team on all new drinks as they are released each season
  • Ensure the store is stocked and ready for service during shift
  • Ensure Starbucks standards of quality are followed
  • Perform the monthly clean, safe and ready audit with manager on duty
  • Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
  • Available to perform many different tasks within the store during each shift
  • Maintain high levels of sanitation of all equipment by adhering to department policies and procedures, Health Dept. codes and J.C.A.H.O. regulations
  • Contribute to a positive working environment and promote teamwork by taking initiative to improve overall quality and exceed customer expectations
  • Maintain clear communication channels and constructive, sensitive relationships with co workers, supervisors, patients, customers, parents and all hospital staff

Requirements:

  • High school diploma/GED
  • 1 yr of previous experience
  • Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks
  • Maintains a calm demeanor during periods of high volume or unusual events
  • Anticipates customer and store needs
  • Customer service skills with ability to exchange information on factual matters, schedule appointments, greet visitors, explain hospital policies, and/or relay messages to appropriate personnel
  • Requires courtesy and tact when dealing with patients, visitors and/or hospital employees
  • Starbucks Barista Trainer Certification required within 6 months of hire

Nice to have:

  • ServSafe Certification
  • MA Allergen Training or AllerTrain Manager Certification
What we offer:
  • flexible schedules
  • affordable health, vision and dental insurance
  • child care and student loan subsidies
  • generous levels of time off
  • 403(b) Retirement Savings plan
  • Pension
  • Tuition and certain License and Certification Reimbursement
  • cell phone plan discounts
  • discounted rates on T-passes

Additional Information:

Job Posted:
December 27, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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