Fs Advisory Consultant

• Engage with business users, understand problem statement, and agree scope of engagement
• Interview product owners to understand as-is business processes and then develop customer-driven to-be processes
• Support the Business by documenting process models and identify opportunities for improvement
• Ability to map customer experience using tools like personas, customer journeys etc.
• Gather and analyse statistical data from the business areas for supporting business case for change
• Research and analyse best in class industry processes to support digitization & simplification of customer journeys
• Support the Business in planning and designing digital strategies encouraging customer retention and customer loyalty
• Bring in industry experience and thought leadership to advise on trends, future operating models and best in class journeys
• Develop a deep understanding of the business context and marketplace that our business stakeholders are operating in
• Employ process modelling techniques to capture requirements
• Work hand-in-hand with the Product Owner and Development teams in order to deliver process improvements
• Work with multiple product owners to write & develop clear, non-implementation specific epics, user stories and acceptance criteria
• Support and contribute to the metrics driven culture within our function

• Over 10 years of experience in change management and regulatory projects
• 4+ years of Big 4 Advisory experience
• Strong background in retail financial services advisory
• Proven ability to quickly understand business strategy and objectives
• Design thinking
• Ability to manage multiple stakeholder expectations
• Clear, non-ambiguous communication skills
• Experience conducting requirements workshops
• Experience driving decision making
• Experience in documenting business case
• Experience in business process modelling
• Experience in requirement elicitation through workshops
• Experience managing projects from inception through design to delivery
• IT background with a solid grounding in technology
• Experience working in both Agile & waterfall SDLCs
• Communication, group dynamics, collaboration and continuous improvement skills
• 2.1 or higher in a related discipline from an academic institution
• Masters a plus

Experience of working in an FS advisory role, in a similar organization