Frozen Pond Supervisor Jobs

LaplandUK

Location:
United Kingdom, Macclesfield

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

17.00 GBP / Hour

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Job Description:

The Frozen Pond Supervisor assists with the safe and efficient operation of Lapland ice rink experience in the Village. In this role, you'll need to be great at managing people, while making sure guests have a great experience and everything runs in line with Operational SOPs. As part of this role, you will be responsible for ensuring an unforgettable guest experience, contributing positively to the event operation by overseeing smooth frozen pond operation.

Job Responsibility:

Lead a safe and best-in-class operation strictly in-line with approved policy, processes and instruction
Ensure a complete and up-to-date working knowledge of procedures
Act as a champion for the ‘Lapland Accessibility and Inclusion’ policies
Deliver daily briefings to teams
Coordinate staff schedules to ensure smooth and timely delivery and report any daily absences
Report any staffing concerns
Lead marshalls day to day keeping morale high across the team
Understanding of wider Event Safety plans and Evacuation processes
Report any health and safety accidents or near-misses into Event Control
Attend training courses as determined by the business
Successfully complete all E-Learning modules provided ahead of onsite training
Support the communication and requests of all VIP and PR guests

Requirements:

Minimum one year working as a manager in a customer operations environment
Strong working knowledge of best Health and Safety practices
Experience co-ordinating teams within a guest-facing operation
Excellent communication, interpersonal and diplomacy skills
Bright with a strong sense of initiative
Confident with technology
Flexibility of approach to working environment needs
Ability to work well in a team environment
Positive attitude throughout to ensure a good morale is sustained onsite
Organisational skills and attention to detail
Ability to work under pressure

Nice to have:

A back ground in visitor attractions admissions operations
A basic knowledge of KPI and customer insight data (e.g. dashboards, surveying and mystery shoppers)

What we offer:

Hourly pay of £17.00 per hour, plus holiday pay which is paid at the end of your contract
Free hot meal per day
Free coffee, tea and soft drinks
20% discount in LaplandUK retail shops on selected dates
Free Parking
Shuttlebus from Macclesfield Train Station to event site

Additional Information:

Job Posted:
December 09, 2025

Work Type:

On-site work

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Frozen Pond Supervisor