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The Frontline Talent & Leadership & Performance Lead drives consistent, high quality execution of frontline talent and performance initiatives. The role supports leaders to build capability, embed performance expectations and land change effectively, ensuring talent and performance frameworks are applied consistently and deliver measurable impact across frontline teams.
Job Responsibility
Lead the execution of frontline talent and performance initiatives aligned to business priorities
Embed performance frameworks, standards and rhythms across frontline teams
Support frontline leaders to build coaching capability and performance effectiveness
Translate talent and performance priorities into practical tools, interventions and learning support
Partner with the Frontline Capability & Growth Manager to align performance initiatives with capability uplift
Work with Learning Delivery and Learning Experience teams to ensure interventions are adopted and effective
Support major change and transformation programmes by enabling leaders to manage performance through change
Monitor adoption and effectiveness of talent and performance initiatives using data and insight
Requirements
Experience delivering talent, performance or leadership initiatives in large frontline environments
Strong understanding of frontline operational performance drivers
Experience supporting leaders to improve coaching, performance management and engagement
Ability to translate frameworks into practical, usable tools and behaviours
Strong stakeholder management and influencing skills
Experience working through periods of change and transformation
Data literate, able to use insight to prioritise and improve performance outcomes
Confident communicator across senior and frontline audiences