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Frontline PS Support Engineer

taboola.com Logo

Taboola

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Location:
India , Gurugram

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Realize your potential by joining the leading performance-driven advertising company! As a Frontline PS Technical Support Engineer on the Professional Services team in our Gurgaon office, you’ll play a vital role in providing support via various channels like chat, email, and video conference, demonstrating flexibility and adaptability to different communication mediums. Being service-oriented and prioritizing the client’s needs is key, as is the willingness to continually learn and adapt to new technologies and methodologies.

Job Responsibility:

  • An Engineer should possess extensive knowledge and technical expertise in the Ad tech domain
  • Troubleshoot and resolve complex technical issues that arise while providing highest level of customer experience
  • Serve as the first point of contact for Taboola’s clients
  • Timely response to incoming customer support inquiries via email, Live Chat and support ticketing system
  • Communicate urgent technical issues internally and externally
  • Troubleshoot technical issues and escalate issues internally as needed
  • Board management and timely Case Assignment
  • Ensure equal workload distribution to the team members
  • Be responsible for highlighting operational issues to the management and plan to mitigate them
  • Able to work in different shifts as part of 24/7 operation

Requirements:

  • Excellent communication skills in English, both verbal and written
  • Open for 24×7 shifts
  • Should have working experience in ad tech industries
  • Should have working experience in Technical Support, understanding of logs, and working knowledge of APIs and SQL
  • Strong multitasking, prioritization skills, and attention to detail
  • A motivated team player with a positive attitude and the ability to accept and give productive feedback
  • Ability to stay calm and maintain performance when under pressure
  • Willingness and ability to work in a fast-paced, ever-evolving environment and learn new technologies
What we offer:
  • Well-being: Enjoy a range of locally relevant benefits and workplace perks
  • Flexibility: We offer a hybrid work schedule with 3 days in-office with an option to come in more often if desired

Additional Information:

Job Posted:
January 02, 2026

Work Type:
Hybrid work
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