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This role partners with frontline leaders to improve performance through targeted capability uplift. The role translates business priorities, change initiatives and performance challenges into practical learning and performance solutions, supporting major transformation programmes and ensuring frontline teams adopt new ways of working effectively
Job Responsibility
Act as a strategic partner to frontline leaders on capability, performance and growth priorities
Identify capability gaps impacting customer, commercial and operational outcomes
Translate business and operational requirements into learning and performance solutions
Lead and coach Frontline Capability & Growth Specialists to deliver targeted interventions
Support major change and transformation programmes by shaping capability and readiness plans
Partner with the Learning Delivery Manager to ensure capability requirements are translated into executable learning delivery plans
Collaborate with Learning Experience & Effectiveness to ensure solutions drive adoption and impact
Use insight and performance data to prioritise interventions and manage capability risk
Requirements
Experience in capability, performance or business partnering roles within large, frontline environments
Strong understanding of customer facing operations and performance levers
Proven ability to translate business problems into practical capability solutions
Experience supporting large scale change and transformation initiatives
Strong stakeholder management and influencing skills across multiple functions
Confidence using data and insight to diagnose issues and measure impact
Experience leading or managing specialist teams or matrix delivery resources
Clear, confident communicator able to engage senior leaders and frontline teams