Frontend Engineer - Customer Care Technology

Frontend engineers in Zalando's Customer Care product team build and maintain the customer-facing self-help tools used by 50 million customers across Europe. They are crucial to improving customer satisfaction and operational efficiency by creating intuitive user interfaces that empower customers to resolve issues independently. This role involves collaborating with a cross-functional team (backend, Salesforce, applied scientists, product managers, etc.) to develop scalable, AI-powered solutions. Success is measured by metrics like self-service rates, contact volume, and customer satisfaction, giving high visibility to leadership. The role offers the opportunity to work on high-scale applications, drive innovation in AI and automation, benefit from Zalando's large engineering community, and focus on personal development.