CrawlJobs Logo

Frontend Engineer - Customer Care Technology

zalando-lounge.de Logo

Zalando Lounge

Location Icon

Location:
Germany , Berlin

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Frontend engineers in Zalando's Customer Care product team build and maintain the customer-facing self-help tools used by 50 million customers across Europe. They are crucial to improving customer satisfaction and operational efficiency by creating intuitive user interfaces that empower customers to resolve issues independently. This role involves collaborating with a cross-functional team (backend, Salesforce, applied scientists, product managers, etc.) to develop scalable, AI-powered solutions. Success is measured by metrics like self-service rates, contact volume, and customer satisfaction, giving high visibility to leadership. The role offers the opportunity to work on high-scale applications, drive innovation in AI and automation, benefit from Zalando's large engineering community, and focus on personal development.

Job Responsibility:

  • Develop and maintain scalable frontend systems for customer self-service tools, integrating with Salesforce Service Cloud
  • Build responsive web and mobile applications
  • Utilize technologies like AI and automation to enhance self-service capabilities
  • Work closely with other frontend engineers, AI specialists, Salesforce developers, and other stakeholders
  • Design and develop solutions that empower customers and provide a seamless experience
  • Improve existing self-service tools and automate processes to increase customer satisfaction and operational efficiency
  • Lead frontend architecture discussions and influence design systems
  • Participate in a dynamic and agile development process
  • Manage complex applications serving millions of users
  • Utilize skills in ReactJS, performance optimization, and modular component development

Requirements:

  • Expert-level knowledge of JavaScript, TypeScript, ReactJS, and associated frameworks
  • Experience with performance optimization, responsive design, and RESTful API integration
  • Familiarity with Webpack and other modern frontend development tools
  • Experience building and maintaining high-traffic applications, ideally in a B2C environment
  • Experience with modular design, reusable components/libraries, and potentially micro-frontends or design systems
  • Strong focus on user experience
  • Experience with frontend testing, CI/CD pipelines, and agile development methodologies
  • Strong communication and collaboration skills
  • At least 3+ years of experience in frontend development
  • Demonstrable experience building scalable, high-performance consumer-facing products
What we offer:
  • Employee shares program
  • 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
  • 2 paid volunteering days a year
  • Hybrid working model with 60% remote per week
  • Work from abroad for up to 30 working days a year
  • 27 days of vacation a year to start
  • Relocation assistance available (subject to prior agreement)
  • Family services, including counseling and support
  • Health and wellbeing options (including Gympass)
  • Mental health support and coaching are available

Additional Information:

Job Posted:
January 15, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Zalando Lounge - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Frontend Engineer - Customer Care Technology

Engineering Manager, Web Marketing

Lead the technical direction and execution for Airtable.com, making sure it’s fa...
Location
Location
United States , San Francisco
Salary
Salary:
213900.00 - 277600.00 USD / Year
airtable.com Logo
Airtable
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years experience as an engineer (previously in a staff or TL level IC position)
  • 2+ years as a manager, or a similar combination
  • Strong foundation in modern front-end development (TypeScript, React, Next.Js)
  • Experience with CMS-driven environments, SEO, and marketing technology stacks
  • Strong customer focus and experience working closely with Product and Marketing partners
  • Strong attention to detail and care about great design, creating high-quality web experiences
  • Experience leading high performing engineering teams in a fast paced environment
  • Experience in growing and mentoring engineers
  • Experience in managing, organizing, and prioritizing multiple projects and work streams
Job Responsibility
Job Responsibility
  • Lead, manage, and grow a team of engineers, located both in the US and offshore, responsible for Airtable’s logged-out web experience
  • Partner with engineering leaders to drive technical decisions and initiatives to build products in a high-quality and sustainable way
  • Nurture a team of passionate and capable engineers
  • Partner with cross-functional peers including product, design, and marketing to come up with and execute against short and long term strategy and plans for the team
  • Implement processes to help the team scale and be productive
What we offer
What we offer
  • Benefits
  • Restricted stock units
  • Incentive compensation
  • Fulltime
Read More
Arrow Right

Senior Salesforce Engineer - Customer Care Technology

A Senior Salesforce Engineer in Zalando's Customer Care product environment will...
Location
Location
Germany , Berlin
Salary
Salary:
Not provided
zalando-lounge.de Logo
Zalando Lounge
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Salesforce Expertise: Proficiency in Service Cloud, including case management, Omni-Channel routing, Flows, and Lightning Web Components (LWC)
  • Experience with Apex, Visualforce, and Lightning Component frameworks
  • Familiarity with Salesforce APIs (REST/SOAP) and the oData Salesforce Connector
  • Customer Care Domain Knowledge: Understanding of customer care operations and business processes
  • Enterprise-Scale Experience: Proven ability to build and maintain Salesforce solutions supporting high-volume customer interactions, complex security models, and integrations with third-party systems
  • Performance optimization, scalability considerations, and adherence to governance best practices
  • Collaboration and Communication: Excellent analytical, conceptual, and communication skills
  • Experience: 4+ years of Salesforce experience, including implementing large-scale solutions
  • Language Skills: Fluency in English
Job Responsibility
Job Responsibility
  • Developing and customizing Salesforce solutions using Apex, Visualforce, Lightning Web Components, and other Salesforce technologies
  • Implementing automation with tools like Process Builder, Flow, and potentially AI-driven automation to streamline customer service workflows
  • Focusing on self-service: enhancing digital self-help options for customers, developing knowledge bases, improving chatbot functionality, or creating other self-service portals
  • Integrating with other systems
  • Collaborating with other engineers (backend, frontend, and other Salesforce specialists), product managers, and stakeholders
  • Working in an agile environment
  • Learning and growth: expanding Salesforce expertise, especially in Service Cloud and related technologies like AI and automation
What we offer
What we offer
  • Employee shares program
  • 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
  • 2 paid volunteering days a year
  • Hybrid working model with 60% remote per week
  • Work from abroad for up to 30 working days a year
  • 27 days of vacation a year to start
  • Relocation assistance available (subject to prior agreement)
  • Family services, including counseling and support
  • Health and wellbeing options (including Gympass)
  • Mental health support and coaching are available
  • Fulltime
Read More
Arrow Right

Senior Salesforce Engineer - Customer Care Technology

A Senior Salesforce Engineer in Zalando's Customer Care product environment will...
Location
Location
Germany , Berlin
Salary
Salary:
Not provided
zalando.se Logo
Zalando Sverige
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Salesforce Expertise: Proficiency in Service Cloud, including case management, Omni-Channel routing, Flows, and Lightning Web Components (LWC)
  • Experience with Apex, Visualforce, and Lightning Component frameworks
  • Familiarity with Salesforce APIs (REST/SOAP) and the oData Salesforce Connector
  • Customer Care Domain Knowledge: Understanding of customer care operations and business processes
  • Enterprise-Scale Experience: Proven ability to build and maintain Salesforce solutions supporting high-volume customer interactions, complex security models, and integrations with third-party systems
  • Performance optimization, scalability considerations, and adherence to governance best practices
  • Collaboration and Communication: Excellent analytical, conceptual, and communication skills
  • Experience: 4+ years of Salesforce experience, including implementing large-scale solutions
  • Language Skills: Fluency in English is required
Job Responsibility
Job Responsibility
  • Developing and customizing Salesforce solutions using Apex, Visualforce, Lightning Web Components, and other Salesforce technologies
  • Implementing automation with tools like Process Builder, Flow, and potentially AI-driven automation to streamline customer service workflows
  • Enhancing digital self-help options for customers, such as developing knowledge bases, improving chatbot functionality, or creating self-service portals
  • Integrating the Salesforce platform with other systems, such as backend and frontend systems
  • Collaborating with other engineers, product managers, and stakeholders
  • Working in an agile environment
  • Expanding Salesforce expertise, especially in Service Cloud and related technologies like AI and automation
What we offer
What we offer
  • Employee shares program
  • 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
  • 2 paid volunteering days a year
  • Hybrid working model with 60% remote per week
  • Work from abroad for up to 30 working days a year
  • 27 days of vacation a year to start
  • Relocation assistance available (subject to prior agreement)
  • Family services, including counseling and support
  • Health and wellbeing options (including Gympass)
  • Mental health support and coaching are available
  • Fulltime
Read More
Arrow Right

Staff Software Engineer

As a Staff Engineer at Pearl Health, you will serve as a technical architect and...
Location
Location
United States , Seattle; New York City; Boston
Salary
Salary:
180000.00 - 240000.00 USD / Year
pearlhealth.com Logo
Pearl Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8-12 years of experience in backend or full-stack software development, with a proven track record in service-oriented architectures and large data systems
  • Demonstrated architectural experience designing and implementing scalable, distributed systems, including microservices and event-driven architectures
  • A strong leadership track record in driving technical direction for significant, cross-functional projects
  • Cloud platform proficiency (preferably AWS), including hands-on experience with infrastructure design, deployment pipelines, and cost optimization
  • Deep expertise designing and optimizing data-intensive applications involving large-scale data movement, transformation, and presentation
  • Proven production operations experience in distributed systems, encompassing observability, monitoring, incident response, and operational excellence
  • Experience in aligning technical decisions with business objectives and clearly communicating complex trade-offs to technical and non-technical stakeholders
Job Responsibility
Job Responsibility
  • Drive system design and technical planning for projects, including large, complex, cross-functional initiatives
  • Partner on architectural decisions for critical systems, ensuring solutions are scalable, maintainable, and aligned with Pearl's long-term technical vision
  • Define and implement engineering standards, patterns, and best practices that improve scalability, reliability, and developer productivity across the organization
  • Partner to make strategic trade-offs between technical debt, feature delivery, and system reliability, clearly communicating the rationale and impact of these decisions
  • Design and build high-performance, distributed systems including data pipelines, APIs, and microservices that process healthcare data at scale
  • Architect intuitive, responsive web applications and internal tools that enable clinical and operations teams to deliver exceptional patient care
  • Ensure observability, monitoring, and operational excellence across distributed services, cloud infrastructure, and frontend applications
  • Apply deep expertise in both backend service design (RESTful and event-driven architectures) and modern frontend frameworks to deliver complete, production-ready solutions
  • Champion security best practices, data consistency patterns, and regulatory compliance (HIPAA, SOC2) across the entire application stack
  • Partner with product, operations, and design leadership to align engineering decisions with company priorities and healthcare outcomes
What we offer
What we offer
  • discretionary performance bonus
  • equity options
  • competitive benefits package
  • Fulltime
Read More
Arrow Right

Product Engineer

At Capi, we help businesses in emerging markets pay their international supplier...
Location
Location
United Kingdom; France , London; Paris
Salary
Salary:
Not provided
capimoney.com Logo
Capi Money
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Our tech stack: Typescript, React, NextJS, NodeJS, Express, PostgreSQL
  • A product mindset is core to how we build - everyone at Capi is encouraged to think about the customer, the business, and the long-term impact of what we ship
  • A strong understanding of web development, frontend and backend best practices. While mainly working with JavaScript technologies
  • Experience in a VC-backed or high-growth engineering team and building products used by customers
  • You are comfortable working in an early-stage startup environment with high pace, rapid growth, involvement in the entire product development process, and a high degree of ambiguity
  • Excellent written and verbal communication skills for expressing ideas, designs, and potential solutions with both technical and non-technical team members and customers
  • You care about our mission and solving the problems faced by African businesses
  • Based in London or Paris
Job Responsibility
Job Responsibility
  • Contribute to the product process from end-to-end, from ideation to building the UI, backend logic, deployment, feedback and measurement
  • Communicate internally and externally about new features, be it collecting feedback pre-implementation or explaining them on launch
  • Define and manage delivery milestones, ensuring alignment between engineering and product priorities
  • Build intuitive and performant web interfaces for business owners in Africa
  • Implement IT security and data protection best practices in a regulated environment
  • Proactively drive architectural decisions e.g., improving scalability, observability, and modularity of the codebase
  • Champion code quality through robust testing, documentation, and reviews
  • Observe opportunities for improvements internally to help automate our non-tech processes and add to our tech best practices to improve our output and efficiency. Including handling production incidents with confidence
  • Mentor junior engineers and contribute to their professional growth through pairing, reviews, and feedback
  • Represent engineering in cross-functional discussions (including Finance, Operations, Senior Leadership) to help translate business goals into technical plans
What we offer
What we offer
  • competitive salary, share options, and benefits
  • Fulltime
Read More
Arrow Right
New

Primary Teaching Assistant

Are you passionate about shaping young minds? As a Teaching Assistant in primary...
Location
Location
United Kingdom , Caterham
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
May 22, 2026
Flip Icon
Requirements
Requirements
  • communication
  • teaching assistant experience
  • passionate
  • positive
  • flexible
  • hold two work references
  • UK work eligibility
Job Responsibility
Job Responsibility
  • providing crucial support to the class teacher
  • working with a child one-on-one or in small groups
  • preparing the classroom and aiding in the learning process
What we offer
What we offer
  • Convenient Mobility: Ideal for drivers due to diverse school locations
  • Versatile Exposure: Work across various schools for diverse experiences
  • Weekly Pay: Enjoy hassle-free weekly payments with fantastic daily rates
  • Effortless Hours: Submit your hours seamlessly through our time sheet app
  • Rewards Await: Earn £300 through our Refer a Friend scheme
  • Dedicated Support: Benefit from a consultant deeply connected with supported schools
  • Personalised On boarding: Receive tailored assistance for compliance
  • Compliance Assistance: Support for DBS on the update service or help to obtain one
  • career
  • work-life
  • Fulltime
Read More
Arrow Right
New

Primary Teaching Assistant

Are you passionate about shaping young minds? As a Teaching Assistant in primary...
Location
Location
United Kingdom , Caterham
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
May 21, 2026
Flip Icon
Requirements
Requirements
  • Non Teaching
  • communication
  • teaching assistant experience
Job Responsibility
Job Responsibility
  • Providing crucial support to the class teacher
  • Working with a child one-on-one or in small groups
  • Preparing the classroom
  • Aiding in the learning process
What we offer
What we offer
  • Convenient Mobility: Ideal for drivers due to diverse school locations
  • Versatile Exposure: Work across various schools for diverse experiences
  • Weekly Pay: Enjoy hassle-free weekly payments with fantastic daily rates
  • Effortless Hours: Submit your hours seamlessly through our time sheet app
  • Rewards Await: Earn £300 through our Refer a Friend scheme
  • Dedicated Support: Benefit from a consultant deeply connected with supported schools
  • Personalised On boarding: Receive tailored assistance for compliance
  • Essential Traits: Be passionate, positive, flexible, and hold two work references
  • Compliance Assistance: Support for DBS on the update service or help to obtain one, and UK work eligibility
  • Fulltime
Read More
Arrow Right
New

Long term supply teacher

Transform lives through education as a caring and dedicated teacher, making a la...
Location
Location
United Kingdom , Caterham
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • QTS/PGCE qualification required
  • comprehensive working history and two recent working references
  • DBS on the update service or readiness to obtain one
  • eligibility to work in the UK
  • passion and positivity for teaching
  • good communication skills
  • key stage 1 experience
Job Responsibility
Job Responsibility
  • Full teaching responsibilities within your placement
  • marking, planning, and teaching throughout extended periods
  • payment to scale for placements surpassing 6 weeks
  • full-time availability dedicated to teaching
What we offer
What we offer
  • Refer a friend bonus scheme
  • weekly pay with competitive daily rates
  • simple hour submissions through user-friendly app
  • £300 Refer a Friend bonus
  • dedicated consultant
  • personalised assistance for compliance and seamless onboarding
  • career
  • work-life
  • Fulltime
Read More
Arrow Right