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Frontend Engineer - Customer Care Technology

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Zalando Lounge

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Location:
Germany , Berlin

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Frontend engineers in Zalando's Customer Care product team build and maintain the customer-facing self-help tools used by 50 million customers across Europe. They are crucial to improving customer satisfaction and operational efficiency by creating intuitive user interfaces that empower customers to resolve issues independently. This role involves collaborating with a cross-functional team (backend, Salesforce, applied scientists, product managers, etc.) to develop scalable, AI-powered solutions. Success is measured by metrics like self-service rates, contact volume, and customer satisfaction, giving high visibility to leadership. The role offers the opportunity to work on high-scale applications, drive innovation in AI and automation, benefit from Zalando's large engineering community, and focus on personal development.

Job Responsibility:

  • Develop and maintain scalable frontend systems for customer self-service tools, integrating with Salesforce Service Cloud
  • Build responsive web and mobile applications
  • Utilize technologies like AI and automation to enhance self-service capabilities
  • Work closely with other frontend engineers, AI specialists, Salesforce developers, and other stakeholders
  • Design and develop solutions that empower customers and provide a seamless experience
  • Improve existing self-service tools and automate processes to increase customer satisfaction and operational efficiency
  • Lead frontend architecture discussions and influence design systems
  • Participate in a dynamic and agile development process
  • Manage complex applications serving millions of users
  • Utilize skills in ReactJS, performance optimization, and modular component development

Requirements:

  • Expert-level knowledge of JavaScript, TypeScript, ReactJS, and associated frameworks
  • Experience with performance optimization, responsive design, and RESTful API integration
  • Familiarity with Webpack and other modern frontend development tools
  • Experience building and maintaining high-traffic applications, ideally in a B2C environment
  • Experience with modular design, reusable components/libraries, and potentially micro-frontends or design systems
  • Strong focus on user experience
  • Experience with frontend testing, CI/CD pipelines, and agile development methodologies
  • Strong communication and collaboration skills
  • At least 3+ years of experience in frontend development
  • Demonstrable experience building scalable, high-performance consumer-facing products
What we offer:
  • Employee shares program
  • 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
  • 2 paid volunteering days a year
  • Hybrid working model with 60% remote per week
  • Work from abroad for up to 30 working days a year
  • 27 days of vacation a year to start
  • Relocation assistance available (subject to prior agreement)
  • Family services, including counseling and support
  • Health and wellbeing options (including Gympass)
  • Mental health support and coaching are available

Additional Information:

Job Posted:
January 15, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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