Front Services Agent Job at Pyramid Global Hospitality (Westlake)

Guest Services Agent / Front Desk Agent

At Prestige Hotels & Resorts, we love our communities. We have 19 hotels in 14 b...

Location

Canada , Prince Rupert

Salary:

18.54 CAD / Hour

Hecate Strait Employment Development Society

Expiration Date

Until further notice

Requirements

Secondary (high) school graduation certificate
Will train

Job Responsibility

Register arriving guests and assign rooms
Resolve complaints and claims
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Process guests’ departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures

What we offer

Health care plan

Fulltime

Front Desk Guest Services Agent

The Hospitality Worker II is responsible for ensuring guest satisfaction by book...

Location

United States , Shepherdstown

Salary:

Not provided

Aramark

Expiration Date

Until further notice

Requirements

Previous guest services experience required
Previous cash handling experience preferred
Demonstrates excellent customer service skills
Demonstrates interpersonal and communication skills, both verbal and written
Demonstrate organizational skills, accuracy, and attention to detail

Job Responsibility

Greet and provide customer service to guests while anticipating their needs
Supply guests or travelers with directions, travel information, and other information such as available services and points of interest
Book reservations, rentals, and coordinate registration
Operate a register and/or software system to complete cash and credit card transactions
Answers phone calls and emails and delivers messages as needed
Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
Coordinate resolution of guest concerns
Communicates closely with all departments to ensure a seamless guest experience

Front Office - Guest Services Agent

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...

Location

Singapore , Singapore

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Giving guests a smooth check-in and check-out
Processing operational needs
Addressing guest requests
Completing reports
Sharing the highlights of the local area
Following policies and procedures related to handling money and maintaining the security of the cash drawer
Following all check-in/out BSA procedures for every type of reservations
Accurately relaying property services, amenities, hours of operation, layout, and activities to employees
Operating, organizing, and balancing a cash register
Executing all property reservation policies related to cancellations, guarantees, deposits, wait lists, changes, and exceptions

Fulltime

New

Agent - Front Office

Process all guest check-ins by confirming reservations, assigning room, and issu...

Location

Japan , Niseko

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
License or Certification: None

Job Responsibility

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
Process all payment types such as room charges, cash, checks, debit, or credit
Process all check-outs including resolving any late and disputed charges
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Coordinate with Housekeeping to track readiness of rooms for check-in
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
Supply guests with directions and information regarding property and local areas of interest
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
Complete designated cashier and closing reports in the computer system
Cash guests' personal checks and traveler's checks

Fulltime

Butler Services Agent

Coming soon to the heart of Mayfair, The St. Regis London marks the brand's pres...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Previous experience in a Front Office, Butlers or Operator role, ideally within a luxury hotel environment
Strong understanding of luxury guest service and personalised hospitality standards
Excellent verbal and written communication skills with confident telephone etiquette
Ability to multitask effectively in a fast-paced, high-standards environment
Strong organisational skills and attention to detail, particularly in record keeping and guest preferences
Confidence using hotel systems, communication platforms and guest profile systems
A proactive mindset, anticipating guest needs and ensuring timely follow-up on requests
Excellent interpersonal skills with a calm, discreet and professional approach
High level of integrity, discretion and confidentiality when handling guest information
Impeccable personal presentation aligned with luxury brand standards

Job Responsibility

Answer, record and process all guest and external calls, enquiries, messages and service requests accurately and professionally
Coordinate guest requests with the appropriate departments and follow up to ensure complete resolution and guest satisfaction
Update and maintain guest preferences and service insights within systems to support personalised guest experiences
Provide accurate information regarding hotel services, facilities, amenities and local recommendations
Support billing verification, adjustments and guest account enquiries where required
Process wake-up calls, messages and communication requests with accuracy and attention to detail
Uphold confidentiality of guest information and company data at all times
Ensure all interactions reflect the St. Regis service philosophy and luxury brand standards
Work collaboratively with Butler Services, Front Office and operational teams to ensure seamless service delivery
Maintain a calm, polished and professional approach during high-volume or high-pressure periods

What we offer

Competitive salary designed to recognise excellence
Workplace pension
Company sick pay
Additional holiday allowance
Access to BenefitHub's exclusive retail, wellness and travel privileges
Friends & Family preferred rates at Marriott hotels worldwide
Clear pathway for internal promotions and transfers
Cross-department training to refine your craft and broaden your expertise
Expert-led development programmes
Continuous learning through structured programmes

Fulltime

Guest Services Agent

Process all guest check-ins, check-outs, room assignments, and room change/late ...

Location

Thailand

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
Secure payment
activate/reissue room keys
Ensure rates match market codes, document exceptions
Verify/adjust billing for guests
Communicate to appropriate staff when guests are waiting for an available room
Advise guest of messages
Clear departures in computer system
Coordinate with Housekeeping to track room status and guest concerns
File guest paperwork or documentation

Fulltime

Agent-Front Desk

Immerse yourself in the refined world of the Renaissance Paris Nobel Tour Eiffel...

Location

France , Paris

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Welcoming smile and positive attitude
Strong sense of service and creativity
Interpersonal ease
Impeccable organization
Strong adaptability
Passionate about the hospitality industry
Ability to manage multiple requests smoothly
Communicate naturally in both French and English
Turn every challenge into an opportunity to deliver unique and memorable experiences

Job Responsibility

Welcoming guests at breakfast and in public areas
Taking care of VIP and regular guests
Coordinating special amenities for VIP guests
Monitoring guest arrivals and accompanying VIPs of the day
Making courtesy calls during the guest's stay
Ensuring that all guest feedback (GSS, MVR, social media) is handled within the required timeframe
Reporting all guest complaints and issues in GXP & Opera
Doing everything possible to fulfill guest requests and ensuring follow-up, both inside and outside the hotel
Building guest loyalty and promoting hotel services
Recording guest preferences in the designated system

What we offer

Compensation in accordance with current legislation
100% reimbursement of the 'Pass Navigo' transportation card
Meals provided in kind
Preferential rates within the Marriott group (hotels and restaurants)

Fulltime

Agent-Front Desk-Lead/Japanese Speaker

Assist staff with expediting problem payments (e.g., problems processing credit ...

Location

Japan , Tokyo

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year related work experience
No supervisory experience
No license or certification required

Job Responsibility

Assist staff with expediting problem payments
Follow up with guest regarding satisfaction with guest-related issues
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
Process all payment types such as room charges, cash, checks, debit, or credit
Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations
Process all check-outs including resolving any late and disputed charges
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Coordinate with Housekeeping to track readiness of rooms for check-in
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
Cash guests' personal checks and traveler's checks

Fulltime

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Front Services Agent

Job Description

Job Responsibility

Requirements

What we offer

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