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Front Office Team Member

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360 Resourcing Solutions

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Location:
United Kingdom , Luton

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Contract Type:
Employment contract

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Salary:

12.31 GBP / Hour

Job Description:

As a Front Office Team Member, you will be the first point of contact for our guests, playing an essential role in creating a welcoming and efficient arrival and departure experience. This pivotal position involves multitasking and working collaboratively with various departments to ensure each guest's stay is memorable and enjoyable.

Job Responsibility:

  • Warmly welcome guests upon arrival, assisting with check-in and check-out procedures accurately and efficiently
  • Manage reservations, cancellations, and amendments using our property management system
  • Provide guests with information about hotel facilities, local attractions, and transportation options
  • Handle guest enquiries and resolve issues promptly with professionalism and courtesy
  • Maintain accurate records of guest details and transactions in compliance with company policies
  • Coordinate with housekeeping and maintenance teams to ensure rooms are ready and any guest requests are fulfilled
  • Process payments securely and reconcile cash drawers at the end of shifts
  • Support the team with administrative tasks and other duties as required
  • Uphold health and safety standards and ensure compliance with Marriott brand guidelines

Requirements:

  • Previous experience in front office or customer service roles within the catering and hospitality industry is desirable
  • Excellent communication skills with a friendly and approachable manner
  • Strong organisational skills and attention to detail
  • Ability to work under pressure and maintain professionalism in a fast-paced environment
  • Proficient IT skills, including experience with reservation systems and Microsoft Office
  • Flexible approach to working hours, including weekends and public holidays
  • A good command of English
  • additional languages are an advantage
  • Positive attitude, team player, and a genuine passion for hospitality
What we offer:
  • free meals on shift
  • employee discounts
  • uniform supplied
  • opportunities for career growth within Lighthouse Hotel Management and Marriott International
  • A supportive and friendly work environment where your efforts are valued
  • Training and development programmes to enhance your skills and progress your career
  • Access to staff discounts and benefits across Marriott hotels worldwide
  • Holiday entitlement in line with UK employment law
  • Employee wellbeing initiatives and a commitment to diversity and inclusion

Additional Information:

Job Posted:
February 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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