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As a Front Office Team Member, you will be the first point of contact for our guests, playing an essential role in creating a welcoming and efficient arrival and departure experience. This pivotal position involves multitasking and working collaboratively with various departments to ensure each guest's stay is memorable and enjoyable.
Job Responsibility:
Warmly welcome guests upon arrival, assisting with check-in and check-out procedures accurately and efficiently
Manage reservations, cancellations, and amendments using our property management system
Provide guests with information about hotel facilities, local attractions, and transportation options
Handle guest enquiries and resolve issues promptly with professionalism and courtesy
Maintain accurate records of guest details and transactions in compliance with company policies
Coordinate with housekeeping and maintenance teams to ensure rooms are ready and any guest requests are fulfilled
Process payments securely and reconcile cash drawers at the end of shifts
Support the team with administrative tasks and other duties as required
Uphold health and safety standards and ensure compliance with Marriott brand guidelines
Requirements:
Previous experience in front office or customer service roles within the catering and hospitality industry is desirable
Excellent communication skills with a friendly and approachable manner
Strong organisational skills and attention to detail
Ability to work under pressure and maintain professionalism in a fast-paced environment
Proficient IT skills, including experience with reservation systems and Microsoft Office
Flexible approach to working hours, including weekends and public holidays
A good command of English
additional languages are an advantage
Positive attitude, team player, and a genuine passion for hospitality
What we offer:
free meals on shift
employee discounts
uniform supplied
opportunities for career growth within Lighthouse Hotel Management and Marriott International
A supportive and friendly work environment where your efforts are valued
Training and development programmes to enhance your skills and progress your career
Access to staff discounts and benefits across Marriott hotels worldwide
Holiday entitlement in line with UK employment law
Employee wellbeing initiatives and a commitment to diversity and inclusion