Front Office Supervisor Job at Pyramid Global Hospitality (Oklahoma City)

Front Office Supervisor

Pyramid Global Hospitality

Location:
United States , Oklahoma City

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Front Office Supervisor will assist in the supervision of the front desk staff to ensure guest service and operations meet standards. This position works at the front desk as needed; trains staff and responds to more complex questions and exceptions. Will organize, confirm, process, and conduct guest check-in/out, room reservations, requests, changes, and cancellations. Secure payment, verify and adjust billing, activate and distribute room keys, process all guest requests and relay messages. Welcome and acknowledge all guests according to company standards, anticipate and address guest service needs, assist individuals with disabilities, and exceed all guest expectations.

Job Responsibility:

Answer guest questions and offer information and assistance
Answer telephones
Check guests in and out
Communicate with other departments to fulfill guest needs
Maintain work area neat and organized
Monitor reservations made and house count
Monitor status of guest accounts
Report on all unsafe conditions immediately
Update information in the computer systems as needed (i.e., post charges)
Act as Manager-On-Duty when assigned
Answer all complaints and concerns that occur during shifts. If unable to handle, contact department manager or MOD
Complete other duties as assigned by supervisor to include cross training
Verify all shift work and deposits
Assist in the training and development of new Front Desk Agents
Attend all mandatory meetings
Call other hotels in area for room status
Follow checklist for required duties and timelines
Read, pass on log and communicate with previous shift
Run reports and complete them

Requirements:

High School diploma: some college preferred
Previous Front Desk experience
Fluent in English
able to speak, read, and write
Customer Centric approach
ability to communicate with resort guests and associates
Computer proficiency in resort PMS systems and Microsoft 365
Ability to work in a fast-paced atmosphere

What we offer:

Competitive wages
People-first culture
Health insurance
Retirement savings
Growth opportunities
Paid time off
Festive environment
Perks & discounts
Comprehensive health insurance
Retirement plans
Paid time off
On-site wellness programs
Local discounts
Employee rates on hotel stays
Ongoing training and development opportunities

Additional Information:

Job Posted:
February 20, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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