Front Office Supervisor, Marriott Bonvoy

Marriott Bonvoy

Location:
Australia, Gold Coast

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

As a Front Office Supervisor you will be responsible for supervising the daily operations of the Front Desk while ensuring maximum guest satisfaction and maintaining professional standards. Reporting to the Front Office Manager, you will be responsible for managing the shift ensuring check-in and check-out services are provided to guests in accordance with established service standards.

Job Responsibility:

Supervise the daily operations of the Front Desk
Ensure maximum guest satisfaction and maintain professional standards
Manage the shift ensuring check-in and check-out services are provided to guests in accordance with established service standards
Assist staff with expediting problem payments
Follow up with guest regarding satisfaction with guest-related issues
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
Process all payment types such as room charges, cash, checks, debit, or credit
Set up accurate accounts for each guest upon check-in
Anticipate sold-out situations and obtain satisfactory alternative accommodations
Block rooms in the computer and identify designated requirements and requests
Contact appropriate individual or department as necessary to resolve guest call, request, or problem
Coordinate with Housekeeping to track readiness of rooms for check-in
Review shift logs/daily memo books and document pertinent information in logbooks
Count bank at the beginning and end of shift
Balance and drop receipts according to accounting specifications
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees

Requirements:

Experience in a similar role
Working knowledge of the hotel property management system Opera PMS
Strong time management, attention to detail and multitasking skills
Ability to maintain confidentiality and discretion at all times
Demonstrated conflict resolution skills
Passionate about inspiring team members and improving/developing their skills
Excellent communication skills (both written and verbal)

What we offer:

Unlimited strategic development and career opportunities
Generous accommodation and food and beverage discounts including all properties within the Marriott International group
Recognition programs
Hotel training opportunities
Wellbeing and mindfulness programs

Additional Information:

Job Posted:
October 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Front Office Supervisor