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The Front Desk Supervisor is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience.
Job Responsibility:
To check in guests and perform subsequent administrative procedures, ensuring speedy allocation of rooms by liaising with Housekeeping and Room Service, through monitoring departures and room status
To produce and distribute relevant information lists to other departments
To be responsible for cash floats, reporting shortages/overages to the Front Office Manager, General Cashier and Director of Finance
To take reservations, amendments and handle general enquiries regarding bookings
To Assist Manager and Assistant Manager in their duties
To be able to multitask and work in a demanding environment
Requirements:
To check in guests and perform subsequent administrative procedures, ensuring speedy allocation of rooms by liaising with Housekeeping and Room Service, through monitoring departures and room status
To be responsible for cash floats, reporting shortages/overages to the Front Office Manager, General Cashier and Director of Finance
To take reservations, amendments and handle general enquiries regarding bookings
To Assist Manager and Assistant Manager in their duties
To be able to multitask and work in a demanding environment