Front Office Supervisor, Marriott Bonvoy

Front Office Supervisor

Marriott Bonvoy

Location:
United States, San Jose

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

33.87 USD / Hour

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Job Description:

The Front Office Supervisor will assist management in various front office tasks, ensure a high level of customer service, and adhere to hospitality standards. Responsibilities involve handling guest check-ins, managing a team, performing administrative tasks, and maintaining a professional work environment.

Job Responsibility:

Complete designated cashier and closing reports in the computer system
review shift logs/daily memo books and document pertinent information in logbooks
contact appropriate individual or department as necessary to resolve guest call, request, or problem
process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key
sell a room/accommodation to guests without reservations based on availability
ensure rates match market codes and that any exceptions are documented
ensure checks from outlets are scanned and charged to room
assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees
report accidents, injuries, and unsafe work conditions to manager
complete safety training and certifications
follow all company policies and procedures
welcome and acknowledge all guests according to company standards
anticipate and address guests’ service needs
assist individuals with disabilities
speak with others using clear and professional language
develop and maintain positive working relationships with others
ensure adherence to quality expectations and standards
move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance

Requirements:

High school diploma or G.E.D. equivalent
at least 1 year of related work experience
at least 1 year of supervisory experience

What we offer:

Health care benefits
flexible spending accounts
401(k) plan
earned paid time off and/or sick leave
life insurance
disability coverage
other life and work wellness benefits

Additional Information:

Job Posted:
June 28, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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