Front Office Supervisor Job at Four Seasons (Praha)

Front Office Supervisor

Four Seasons

Location:
Czechia , Praha

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Join Our Prestigious Team as Front Office Supervisor at Four Seasons Hotel Prague. At Four Seasons, we are more than just a luxury hotel brand – we are a family committed to excellence, culture, and unforgettable experiences. As a Front Office Supervisor, you will support the leadership of the Front Office team by ensuring smooth daily operations and exceptional guest experiences. You will respond to a wide variety of guest needs, handle operational responsibilities during your shift, and act as a mentor and role model for the team while upholding Four Seasons standards.

Job Responsibility:

Handle guest interactions, resolve complaints, and accommodate special requests
Oversee shift operations, including arrivals, departures, billing, room assignments, and the Morning Briefing
Welcome VIP guests, act as a Four Seasons ambassador, and support the Guest Experience Manager
Work closely with other departments to ensure seamless luggage handling, deliveries, and room readiness
Utilize systems such as Opera and HotSOS for check‑ins, reporting, night audit support, and room allocation
Train, coach, and supervise Front Office staff, ensuring service excellence and operational efficiency

Requirements:

Excellent personal presentation, interpersonal, and leadership skills
Strong multitasking abilities and the capacity to remain composed under pressure
Problem‑solving skills and a guest‑centric, proactive mindset
Excellent communication skills and fluency in English
Flexibility to work all shifts, including overnight, weekends, and holidays
Minimum 1 year of Front Office supervisory experience in a 5‑star luxury hotel

What we offer:

Competitive remuneration
Excellent Training and Development opportunities
Discover the world with attractive employee rates at Four Seasons Hotels worldwide
Complimentary Employee Meals and laundry/dry cleaning
Employee benefit cafeteria system

Additional Information:

Job Posted:
March 04, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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