Front Office Supervisor Job at Aimbridge Hospitality EMEA (Bristol)

Front Office Supervisor

Aimbridge Hospitality EMEA

Location:
United Kingdom , Bristol

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

26000.00 GBP / Year ▼

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Job Description:

As Front Office Supervisor you’ll be responsible for overseeing the Front Office Team and ensuring that guests receive excellent service during their stay. Key responsibilities include managing the front desk, handling guest complaints, managing reservations, and ensuring that guest rooms and common areas are clean and well-maintained. You will also assist the head of department in training staff, enforcing guest service policies and procedures, and maintaining positive relationships with guests. Most importantly, as Front Office Supervisor you’ll play a vital role in ensuring that guests have a first class comfortable and enjoyable stay at the hotel.

Job Responsibility:

Overseeing the Front Office Team
Ensuring guests receive excellent service
Managing the front desk
Handling guest complaints
Managing reservations
Ensuring guest rooms and common areas are clean and well-maintained
Assisting the head of department in training staff
Enforcing guest service policies and procedures
Maintaining positive relationships with guests
Ensuring guests have a first class comfortable and enjoyable stay

Requirements:

Leadership skills
First class Customer service skills
Organisational skills
Knowledge of hotel policies and procedures
Age 18 or above
Provide a Basic Disclosure Check during onboarding
Passionate about providing an exceptional guest experience and living through our brand standards

Nice to have:

Familiar with common hotel computer systems and software

What we offer:

Industry leading training and leadership development opportunities
Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
24/7 access to our employee assistance programme
Uncapped incentives to reward you for your contributions
Staff meals on duty
Starting salary above national minimum wage
Free staff parking

Additional Information:

Job Posted:
January 17, 2026

Expiration:
February 18, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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